Janiyah Taylor
Fort Lauderdale
Summary
Dedicated Office Assistant with career source successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant
Career Source Broward
03.2020 - 03.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
Customer Service Representative
Teleperformance USA
02.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FL06.2022
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Organizing and Categorizing
Certification
- HIPAA Compliance Certification– HIPAA Exams, Inc.
Timeline
Customer Service Representative
Teleperformance USA
02.2022 - 12.2023
Office Assistant
Career Source Broward
03.2020 - 03.2024
High School Diploma -
Dillard High School
- HIPAA Compliance Certification– HIPAA Exams, Inc.
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