Sacha Mock

EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross selling, to social care. For financial care EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash

Oversees sales operations for 46 supermarkets across Panama to include data analytics, market behavior analysis, chain sales analysis, reconfiguration of product portfolio and display distribution. Works closely with online merchants to understand their respective merchandising strategies and objectives. Analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer shopping experience and increase the traffic and sales.

Studies, analyzes and mapping the process for employee operations with the goal of bringing cost savings, process improvements, risk matrix analysis, documental and manual structuring. Identified operational efficiencies, project management strategies, and improved product promotions. Recommend corrections in technical applications and analysis. Responsible for creating process and work operation instructions for both new and existing processes.