Sachara Bepot Johnson
Riviera Beach,FL
Summary
Proactive and goal-oriented professional with excellent skills in analytical thinking and empathetic communication, I excel in high-pressure environments, ensuring efficient problem-solving and teamwork. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Claims Specialist
Nation Safe Drivers
Boca Raton, FL
04.2024 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Caregiver, Special Needs
Private Care
Miami, FL
07.2021 - 03.2024
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Reservations Supervisor
Conversion International
St. James, Jamaica
03.2019 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed and implemented customer service policies and procedures.
- Coordinated schedules to ensure optimal staffing levels during peak call volume periods.
- Spearheaded quality assurance initiatives, leading to consistent delivery of excellent customer service standards.
Customer Service Representative
Delta Airlines
St. James, Jamaica
09.2018 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Supervisor
Wexford Hotel
St. James, Jamaica
08.2015 - 08.2018
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Claims Data Analyst
ITel BPO
Jamaica
12.2016 - 12.2017
- Provided expert guidance on complex cases requiring advanced analytics skills, helping colleagues reach appropriate resolutions efficiently.
- Contributed to process improvement initiatives by suggesting innovative ways to analyze large datasets, resulting in increased productivity among the team.
- Identified overpayment trends by analyzing historical claims data, saving the company thousands of dollars in potential losses.
- Developed an extensive knowledge base on industry regulations and guidelines, ensuring that all analyses adhered to compliance requirements.
Education
Certificate - Supervisory Management
Northern Caribbean University
Jamaica Skills
Documentation review
Settlement determinations
Understanding of medical terms
Excellent administrative abilities
Patient contact
Account management
Data integrity
Self-Motivated
Problem-Solving
Teamwork and Collaboration
PPE Compliance
MS Office
Planning and Coordination
Analytical and Critical Thinking
Good Telephone Etiquette
Dependable and Responsible
Training and Development
Critical Thinking
Clerical Support
Organization and Time Management
Excellent Communication
Languages
English
Timeline
Claims Specialist
Nation Safe Drivers
04.2024 - Current
Caregiver, Special Needs
Private Care
07.2021 - 03.2024
Reservations Supervisor
Conversion International
03.2019 - 03.2021
Customer Service Representative
Delta Airlines
09.2018 - 02.2019
Claims Data Analyst
ITel BPO
12.2016 - 12.2017
Front Desk Supervisor
Wexford Hotel
08.2015 - 08.2018
Certificate - Supervisory Management
Northern Caribbean University