Sacramento Saldana Guerrero
Sun Valley,NV
Summary
Executive Director of Stewarding with a proven track record at Grand Sierra Resort and Casino, specializing in strategic planning and program management. Enhanced guest satisfaction through innovative training programs and operational efficiencies, achieving significant cost savings. Adept in Excel and fostering a culture of continuous improvement, driving team performance and service excellence.
implanting all SOPs procedures and sanitation programs.
Overview
4
4
years of professional experience
Work History
Executive Director
Grand Sierra Resort and Casino
06.2022 - Current
- Directed operational strategies to enhance guest experience and service quality across all resort departments.
- Implemented comprehensive training programs to elevate staff performance and ensure compliance with industry standards.
- Collaborated with executive team to develop long-term business plans aligned with corporate objectives and market trends.
- Analyzed financial reports to identify cost-saving opportunities and optimize resource allocation for improved profitability.
Executive Manager
Grand Sierra Resort and Casino
06.2022 - Current
- Developed and implemented operational strategies to enhance guest satisfaction and streamline service delivery.
- Directed cross-departmental teams to optimize resource allocation and improve overall efficiency.
- Monitored financial performance, identifying trends and implementing corrective actions to achieve budgetary goals.
- Fostered a culture of continuous improvement through staff training programs and performance evaluations.
Education
High School Diploma -
Reno High
Reno, NV06-2010
Skills
- Program management
- Strategic planning
- Project management
- Banquet set up supervisor
- certified in all kinds forklift
- working in fast past environment
- wearhouse experience
- AS400 program
- Unifocus pragram
- excel program
- word program
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Executive Director
Grand Sierra Resort and Casino
06.2022 - Current
Executive Manager
Grand Sierra Resort and Casino
06.2022 - Current
High School Diploma -
Reno High