SADÉ PACLEY
Atlanta,GA
Summary
Committed job seeker with a proven track record of effectively meeting company needs through consistent and organized practices. Thrives under pressure and quickly adapts to new situations and challenges, optimizing the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IRS
Chamblee,ga
06.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Displayed effective responsiveness to fluctuating business conditions.
- Demonstrated effective conflict resolution skills under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Entrepreneur
Faithful Hands Clean
Atlanta, Georgia
03.2020 - 02.2024
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors
- Disinfected kitchen appliances such as refrigerators and microwaves
- Replenished cleaning supplies such as toilet paper rolls and paper towels as needed to prevent growth of bacteria and viruses
- Responded to emergency cleaning requests to meet client expectations
- Wipe down various surfaces with approved, cleaning products, prevent growth of bacteria and viruses
- Vacuum carpet furniture and upholstery
- Cleaned windows, door frames, and sills
- Empty trash cans and replace liners
Receptionist
JLBM Enterprises
Atlanta, GA
02.2021 - 11.2023
- Verified visitors' identification cards before allowing access to the building
- Greeted visitors entering establishment to determine nature and purpose of visit
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Processed customer payments using cash, registers or point of sale, terminals according to the companies, policies and procedures
- Greeted visitors and provided them with assistance
Home Health CNA
Sunrise Senior Living
Lawrenceville, GA
11.2017 - 03.2020
- Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting
- Provided companionship to elderly and disabled individuals in their home environment
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation
- Administered medications according to physician instructions and monitored patient response
- Measured and recorded food and fluid intake and output levels for each patient
- Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Resolved customer complaints in a timely manner to ensure customer satisfaction
- Responded to customer inquiries via phone, email or chat
Skills
- Customer Service
- Communication
- Organization skills
- Complaint resolution
- Critical Thinking
- Positive and professional
- Prioritization
Certification
Performance achievement certificate for the IRS
Timeline
Customer Service Representative
IRS
06.2024 - Current
Receptionist
JLBM Enterprises
02.2021 - 11.2023
Entrepreneur
Faithful Hands Clean
03.2020 - 02.2024
Home Health CNA
Sunrise Senior Living
11.2017 - 03.2020
Performance achievement certificate for the IRS