Sada’ Jacobs
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. With proven expertise in optimizing workflows and enhancing productivity. Strong leadership skills with focus on team collaboration and achieving results. Known for flexibility and reliability in adapting to changing operational needs. Proficient in process improvement, resource management, and conflict resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Site Coordinator
Fort Bend ISD- Extended Learning
Sugar Land, TX
01.2023 - Current
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Assisted with student to staff ratio by facilitating classes and clubs in absence of regularly assigned staff.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Managed the recruitment, training, supervision, and evaluation of all after-school staff members to ensure a highly capable team.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Incorporated social-emotional learning into daily activities to enhance students'' self-awareness, decision-making skills, and empathy.
- Supervised over 10 employees.
- Managed behavioral issues and used positive behavior strategies for groups of up to 40 students.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Invested in staff professional development by conducting classroom observations, assessing needs, engaging in coaching conversations and referring staff to training sessions.
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
Executive Assistant
God House of Hope Ministry
McDonough, GA
03.2021 - 12.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Improved office efficiency by implementing new filing systems and document management processes.
- Used advanced software to prepare documents, reports, and presentations.
- Educated staff on organizational mission and goals to help employees achieve success.
- oversaw a staff of 8
Customer Service Representative
Chime Solutions
Atlanta, GA
01.2022 - 05.2022
- Meeting the monthly targets and demonstrating the ability to communicate with business and government
- Assist in implanting any initiatives or changes that lead to reaching FCR
- Analyze, identify, report and develop strategies that result in improvement in associate performance
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Documentation feedback is delivered in a through and positive manner
- Handle calls as necessary to ensure that calls commitments are being met
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintain a positive attitude and calmly respond to customers' complaints
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Open new customer accounts
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Customer Service
LogistiCare Solutions
Atlanta, GA
12.2018 - 02.2020
- Collecting incoming calls, obtaining the scheduled time and dates for members for their routine appointments, followed by hospital discharges
- Listen to customers' concerns, issues and questions
- Resolve customers' concerns and answer customers' questions to your best ability
- Maintain a positive attitude and calmly respond to customers' complaints
- Open new customer accounts
- Calling transportation providers to help the member get to their destination was also a part of my duty as a CSR
- Knowing the basic information for each company we were involved with also
- Basic typing and communication skills are required as well
Dispatcher
Georgia Blacktops Trucking
McDonough, GA
08.2016 - 10.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Improved office efficiency by implementing new filing systems and document management processes.
- Used advanced software to prepare documents, reports, and presentations.
- Educated staff on organizational mission and goals to help employees achieve success.
- oversaw a staff of 8
Education
High school Diploma -
LUELLA HIGH SCHOOL
05.2016
ASSOCIATES’S DEGREE -
SOUTHERN CRESENT TECHNICAL COLLEGE
04.2025
Skills
- Leadership
- PowerPoint
- Communication
- Excel
- Self-Motivation
- SQL
- Inventory
- Data entry
- HTML/CSS
- Software Developing
- Management systems
- Customer support
- Decision making
- Fast pace
- Professionalism
- Basic Coding
- Positive attitude
- Markup language
- Management skills
- Windows
- Problem Solving
- Staff supervision
- Staff scheduling
- Scheduling coordination
- Compliance monitoring
- Safety enforcement
- Workflow planning
- Vendor relationship management
- Transportation coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Certification
Adult and Pediatric First Aid/CPR/AED
Crisis Prevention Intervention
Timeline
Site Coordinator
Fort Bend ISD- Extended Learning
01.2023 - Current
Customer Service Representative
Chime Solutions
01.2022 - 05.2022
Executive Assistant
God House of Hope Ministry
03.2021 - 12.2022
Customer Service
LogistiCare Solutions
12.2018 - 02.2020
Dispatcher
Georgia Blacktops Trucking
08.2016 - 10.2018
ASSOCIATES’S DEGREE -
SOUTHERN CRESENT TECHNICAL COLLEGE
High school Diploma -
LUELLA HIGH SCHOOL