SADAF AHMED
Frisco,TX
Summary
Administrative Assistant dedicated to improving operational efficiency by expertly organizing patient records and coordinating appointments. Committed to maintaining confidentiality and HIPAA compliance, with a track record of enhancing service delivery through effective communication and meticulous data management.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Recovery Centers of America
South Amboy, New Jersey
10.2022 - 11.2023
- Coordinated appointment scheduling for patients and healthcare providers and facilitated communication among staff, patients, and families to improve service delivery.
- Entered confidential data, uploaded documents and lab test results into EHR, and managed patient files in Salesforce.
- Organized patient records and maintained confidentiality in compliance with HIPAA regulations.
- Handled incoming calls and directed inquiries to appropriate departments promptly, ensuring adherence to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed office supplies inventory and ordered materials as needed for operations.
Administrative Assistant
IT CONSULTING
Old Bridge, USA
01.2017 - 06.2022
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled appointments, meetings and events for management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Customer Service Executive
ABN AMRO BANK
Dubai, U.A.E
08.2004 - 10.2006
- Retaining customers and controlling the credit card attrition rate.
- Assessing and analyzing customer needs and recommending installment plans for payments on low interest rates.
- Proved the ability to architect and solidify win-win outcomes under difficult circumstances of cutthroat competition of credit cards through effective implementation of customer retention strategies.
- Handling the staff performance in terms of Sales and Quality Service.
- Maintaining MIS for targets and daily processing for the department.
- Pre-Scanning applications for Balance Transfers on Credit cards.
Administrative Specialist
EMIRATES ADVOCATES
Dubai, U.A.E
08.2003 - 08.2004
- Scheduling legal translations for court cases.
- Direct reporting to the Assistant Chairman.
- Attending meetings with the Asst, Chairman for marketing Strategies.
- Liaison with clients.
- Preparing Quotations, Proposals, Invoices, Do's & LPO's, monitoring daily balances.
- Filing of invoices, faxes and queries for future references.
Education
BACHELOR OF BUSINESS ADMINSTRATION - Marketing
AMERICAN UNIVERSITY DUBAI
Dubai, U.A.E04-2004
GED -
ENGLISH MEDIUM SCHOOL
Dubai, U.A.E06-2001
Skills
- MS Office
- Word
- Excel Spreadsheets
- Accounting Support
- Data Entry Documentation
- Sensitive Material Handling
- Business Writing
- Report Analysis
- Technologically Savvy
- Verbal and Written Communication
- Electronic health records
- Appointment scheduling
- Data entry accuracy
- HIPAA compliance
- Customer relationship management
- Document management
Skills
- MS Office
- Word
- Excel Spreadsheets
- Accounting Support
- Data Entry Documentation
- Sensitive Material Handling
- Business Writing
- Report Analysis
- Technologically Savvy
- Verbal and Written Communication
- Electronic health records
- Appointment scheduling
- Data entry accuracy
- HIPAA compliance
- Customer relationship management
- Document management
Timeline
Administrative Assistant
Recovery Centers of America
10.2022 - 11.2023
Administrative Assistant
IT CONSULTING
01.2017 - 06.2022
Customer Service Executive
ABN AMRO BANK
08.2004 - 10.2006
Administrative Specialist
EMIRATES ADVOCATES
08.2003 - 08.2004
BACHELOR OF BUSINESS ADMINSTRATION - Marketing
AMERICAN UNIVERSITY DUBAI
GED -
ENGLISH MEDIUM SCHOOL