Sadaf Asif
Annandale,VA
Overview
2
2
years of professional experience
Work History
IT Help Desk Technician
Military Hospital
02.2015 - 06.2017
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented support interactions for future reference.
Education
Bachelor of Science - Science Education
Punjab Universty
Pakistan 08.2010
Skills
- Remote System Analysis
- Connectivity Software
- Help Desk Support
- Network Infrastructure Monitoring
- Switches and Routers
- Computer Hardware Knowledge
- Closing Tickets
- Microsoft Active Directory
Languages
Arabic
Professional Working
Urdu
Full Professional
Hindi
Limited Working
Timeline
IT Help Desk Technician
Military Hospital
02.2015 - 06.2017
Bachelor of Science - Science Education
Punjab Universty
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