I am a Positive, Diligent and Astute College Student skilled in 7+ Years of Customer Service. 4+ Years in Manufacturing with a background in Youth Empowerment and Counseling.
Overview
8
8
years of professional experience
Work History
Production Associate
Cummins Turbo Technologies
05.2023 - Current
Inspected final products to assess compliance with quality standards and established tolerances.
Delivered troubleshooting assistance to bring machines back to full functionality.
Tested parts and components to meet safety and performance standards
Operated mobile crane and moved materials to various locations to meet job schedule demands.
Manufacturing Production Associate
Wabco ZF
02.2021 - 04.2023
Utilized hand tools and machinery to safely complete assembly processes
Monitored machinery to identify concerns, make corrections and report complex problems
Collaborated with team members to met production deadlines and Daily Quotas
Retail Warehouse Associate
Floor & Decor
08.2019 - 06.2020
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Consistently lifted materials weighing as much as 75 pounds.
Senior Customer Service Representative
Iqor Holdings US
12.2018 - 08.2019
Resolved customer service issues using company processes and policies and provided updates to customers.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded to customer calls and emails to answer questions about products and services.
Line Cook/ Trainer
Chipotle Grill
01.2018 - 02.2019
Trained cooks and New hires to maintain clean, organized and sanitary workstations.
Supported management strategies to build cooperative and skilled kitchen team.
Set up and Prepared cooking supplies and workstations during opening and closing to maximize productivity.
Food Service Worker
Taco Bell
07.2016 - 04.2018
Strictly followed sanitation and food safety guidelines as required by regulatory guidelines
greeted customers at counter to fulfill requests and answers questions
Crossed Trained in other kitchen positions to support staff and meet customers needs and demands
Education
Dental Assistant - Dentistry (Pre-Dentistry)
Palmetto School of Career Development
North Charleston, SC
06.2023
High School Diploma -
Garrett Academy Of Technology
Charleston, SC
05.2017
Skills
Strong Work Ethic
Leadership & Teamwork Adaptability
Clear & Assertive Communication
Analytical & Critical thinking
Persistent
Flexibility
Time management
Emotional Intelligence
Organization
Attention to Detail
Multitasker
Accomplishments
Answered 230 calls by exceeding quota by 18%.
Successfully trained 13 New hires on specific company guidelines, Procedures and Tasks.
Tutored and Mentored Troubled Children and Teens with Behavioral Struggles.
Timeline
Production Associate
Cummins Turbo Technologies
05.2023 - Current
Manufacturing Production Associate
Wabco ZF
02.2021 - 04.2023
Retail Warehouse Associate
Floor & Decor
08.2019 - 06.2020
Senior Customer Service Representative
Iqor Holdings US
12.2018 - 08.2019
Line Cook/ Trainer
Chipotle Grill
01.2018 - 02.2019
Food Service Worker
Taco Bell
07.2016 - 04.2018
Dental Assistant - Dentistry (Pre-Dentistry)
Palmetto School of Career Development
High School Diploma -
Garrett Academy Of Technology
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