Sadasia Tipps
Summary
Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Experienced Network Technician with 3-year record working with large-scale networks where data security is priority. CCNA versed in network security, protocols and software. Extensive background working with network monitoring and authentication packages.
Overview
5
5
years of professional experience
Work History
Help Desk Technician
US Air Force
San Antonio, TX
11.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Network Technician
US Air Force
San Antonio, TX
07.2020 - Current
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Analyzed and defined network requirements, optimization and support for squadron projects.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
Nurse Technician
Ballad Health System
Bristol, TN
08.2018 - 12.2020
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Helped over 15 patients per day, both psychologically and emotionally to facilitate quick recovery.
Ecommerce Department Manager
Walmart
Hickory, NC
10.2019 - 07.2020
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
Fast Food Crew Trainer
McDonald's
Johnson City, TN
06.2018 - 06.2020
- Developed job-specific competencies and performance standards.
- Trained and mentored new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Education
Associate of Science - Information Technology
Community College of The Air Force
Montgomery, AL09.2022
Bachelor of Science - Interdisciplinary Studies
East Tennessee State University
Johnson City, TN05.2019
Skills
- Switches and Routers
- Closing Tickets
- Support Ticket System Management
- Remote System Analysis
- Software and Hardware Issues
- Technical Support Triage
- Network Testing
- Server Troubleshooting
- Incident Response
- SOP Development
- Troubleshooting Network Issues
- Security Certification
- CISCO Installations
- Switch Installation
- Cable Termination
- CompTIA Network Certification
Timeline
Help Desk Technician
US Air Force
11.2022 - Current
Network Technician
US Air Force
07.2020 - Current
Ecommerce Department Manager
Walmart
10.2019 - 07.2020
Nurse Technician
Ballad Health System
08.2018 - 12.2020
Fast Food Crew Trainer
McDonald's
06.2018 - 06.2020
Associate of Science - Information Technology
Community College of The Air Force
Bachelor of Science - Interdisciplinary Studies
East Tennessee State University
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