SADAT ABDUL KADIR
Los Angeles
Summary
IT professional with comprehensive background in implementing and maintaining complex IT systems. Proven track record of driving technological solutions to meet organizational needs, with emphasis on team collaboration and achieving project goals. Known for adaptability and effective communication in dynamic environments, with skills in network management and cybersecurity.
Overview
13
13
years of professional experience
Work History
IT ENGINEER
Ghana Health Service
08.2021 - 09.2022
- Oversaw and managed IT infrastructure and digital assets across multiple hospital facilities within the district.
- Installed, configured, and troubleshot hardware and software systems to ensure optimal performance and minimal downtime.
- Collaborated with cross-functional teams to identify and implement system improvements and efficiency enhancements.
- Assembled, repaired, and maintained desktop computers, network devices, and related peripherals.
- Conducted software installations, updates, upgrades, and lifecycle management across all user environments.
- Trained new IT staff on systems operations, security protocols, and organizational IT policies to ensure compliance and consistency.
- Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
TECHNICAL SUPPORT
Lenovo
12.2018 - 11.2020
- Managed daily operations of company systems and digital assets, ensuring reliability and efficiency across departments.
- Performed installation, configuration, and troubleshooting of computer systems to support business continuity.
- Collaborated with cross-departmental teams to identify system enhancements and implement technical improvements.
- Repaired and assembled desktop computers, network devices, and peripheral hardware to maintain operational readiness.
- Oversaw software installation, upgrades, and ongoing management to ensure secure and up-to-date systems.
- Delivered structured training to new hires on IT best practices, system policies, and organizational technology protocols.
- Enhanced user satisfaction by providing prompt and effective technical assistance and resolving media-related inquiries.
- Provided high-level technical support, effectively addressing client issues and aligning solutions with user needs and expectations.
Customer Service Representative
Scicom (MSC) Berhad
06.2017 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
TELEMARKETING
Condition Zebra (IT Security- Part-time)
08.2014 - 12.2016
- Engaged prospective clients through outbound calls to promote cybersecurity training focused on network and website protection, including penetration testing and vulnerability assessments.
- Organized and coordinated web and network penetration testing training sessions for individuals and organizations, tailoring content to meet client needs.
- Maintained and updated customer account records, ensuring accurate tracking of outreach efforts and follow-up interactions.
- Increased revenue opportunities by identifying client needs and strategically upselling relevant cybersecurity solutions during calls.
OFFICE ASSISTANT/IT SUPPORT
Islamic Development Bank
01.2010 - 09.2012
- Installed and configured computer hardware, operating systems, and enterprise applications to support daily business operations.
- Diagnosed, troubleshot, and resolved hardware and software issues to minimize downtime and optimize system performance.
- Tested and evaluated emerging technologies to assess their applicability and improve operational efficiency.
- Maintained and monitored computer networks and systems to ensure reliable connectivity and security.
- Handled sensitive information with strict confidentiality while performing various administrative and IT support tasks.
- Improved office productivity by managing schedules, organizing documentation, and maintaining a well-structured workspace.
Education
Master of Science - Information Technology
Southern States University - Irvine
California12-2024
Bachelor of Science - Information Systems Security
Asia Pacific University
Malaysia12-2016
Bachelor of Science - Information Technology (Networking)
Albukhary International University
Malaysia04-2014
Skills
- Linux system administration
- Technical troubleshooting expertise
- OS configuration expertise
- Technical hardware diagnostics
- Network security management
- Python programming
- Data integrity and security management
- Skilled in using Microsoft Office tools
- CRM and ERP systems management
- Network vulnerability assessment
- Risk management skills
- Customer-focused technical assistance
- IT incident resolution
- IT systems management
Languages
English
Native or Bilingual
Tel
+19145083862
Volunteer Experience
- AIESEC, Unleash Bahrain, Bahrain, 2018
- AIESEC, Guangdong Gdot, China, 2017
- AIESEC, Malaysia 2030 (Cultural Exchange), Malaysia, 2014
Projects
- RFID/GPS Tagging system-for people with dementia (Final year project),
- Java, 2016 Vulnerability Assessment at Perodua-Malaysia (Onsite group project), Python, 2015
- University Library System (upgrading university library systems), Java, 2015.
References
- Umar Farouk, Manager (Ghana Health Service), +233243360231
- Yoko Nakayama, Manager (Scicom), yoko.nakayama@scicom.com.my
- Dr Maen Tayseer, Academic Supervisor (APU), dr.maen@apu.edu.my
Timeline
IT ENGINEER
Ghana Health Service
08.2021 - 09.2022
TECHNICAL SUPPORT
Lenovo
12.2018 - 11.2020
Customer Service Representative
Scicom (MSC) Berhad
06.2017 - 11.2018
TELEMARKETING
Condition Zebra (IT Security- Part-time)
08.2014 - 12.2016
OFFICE ASSISTANT/IT SUPPORT
Islamic Development Bank
01.2010 - 09.2012
Master of Science - Information Technology
Southern States University - Irvine
Bachelor of Science - Information Systems Security
Asia Pacific University
Bachelor of Science - Information Technology (Networking)
Albukhary International University
Similar Profiles
Richard SedzroRichard Sedzro
Staff Nurse at District Hospital Begoro, Ghana Health Service, Ministry of Health-Begoro, GhanaStaff Nurse at District Hospital Begoro, Ghana Health Service, Ministry of Health-Begoro, Ghana
Mary AdjeiMary Adjei
Nursing Assistant at Government of Ghana ( Ghana Health Service)Nursing Assistant at Government of Ghana ( Ghana Health Service)
GLORIA ADJEI TWUMASIGLORIA ADJEI TWUMASI
Registered Midwife at Ghana Health Service, CHAG-Fame GhanaRegistered Midwife at Ghana Health Service, CHAG-Fame Ghana
Fati Abdul MuminFati Abdul Mumin
Registered Practical Nurse at Ghana Health Service (Government of Ghana)Registered Practical Nurse at Ghana Health Service (Government of Ghana)
Ava GarciaAva Garcia
Host/Server at Perfect Pear BistroHost/Server at Perfect Pear Bistro