Sade Carter
Zephyrhills,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Representative
Maximus
Tampa, Florida
10.2024 - Current
- Managed customer inquiries and resolved issues efficiently.
- Provided support through phone, email, and chat channels.
- Documented customer interactions in the CRM system accurately.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Manager
McDonald's
Plant City, Florida
03.2024 - 06.2025
- Supervised daily operations to maintain quality standards and efficient service.
- Trained and developed team members on customer service protocols and procedures.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Fulfillment Associate
Amazon
Seffner, Florida
03.2022 - 07.2024
- Operated material handling equipment to move products efficiently.
- Packaged customer orders accurately for timely shipment.
- Maintained cleanliness and organization in work area to ensure safety.
Team Member
Chic-Fil-A
Plant City
01.2020 - 04.2021
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted customers by providing product information and answering inquiries effectively.
- Operated cash register and processed transactions accurately and efficiently.
Education
Simmons Career Acceleration Academy
Plant City, FLSkills
- Customer relationship management
- Conflict resolution
- CRM software
- Inventory management
- Staff training
- Service coordination
- Time management
- Effective communication
- Problem solving
- Active listening
Timeline
Customer Service Representative
Maximus
10.2024 - Current
Manager
McDonald's
03.2024 - 06.2025
Fulfillment Associate
Amazon
03.2022 - 07.2024
Team Member
Chic-Fil-A
01.2020 - 04.2021
Simmons Career Acceleration Academy