Sade Ceasar
Beaumont
Summary
Dynamic Customer Service Representative with a proven track record at Octapharma Plasma, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for efficiently handling escalated calls and fostering strong relationships, resulting in increased client retention and satisfaction. Proficient in data entry and Microsoft Excel.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Octapharma Plasma
01.2017 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Medical Assistant, Medical Front Office, - Medical Customer Service
Kaplan College
Beaumont, TX01-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
Timeline
Customer Service Representative
Octapharma Plasma
01.2017 - 04.2022
Medical Assistant, Medical Front Office, - Medical Customer Service
Kaplan College
Similar Profiles
ADAM MARTINEZADAM MARTINEZ
Phlebotomist at Octapharma Plasma CenterPhlebotomist at Octapharma Plasma Center
Brenda Pheaktra KhimBrenda Pheaktra Khim
CA Physician Substitute at Octapharma Plasma CenterCA Physician Substitute at Octapharma Plasma Center
Adriana VinsonAdriana Vinson
Training Coordinator at Octapharma Plasma CenterTraining Coordinator at Octapharma Plasma Center