Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sade Clay

Daytona Beach,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Brown and Brown - Mortgage Servicing Remote
Daytona Beach, FL
05.2023 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Patient Care Tech

New Smyrna West
New Smyrna Beach, FL
04.2020 - 04.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Dietary Aide

Ocean View Nursing & Rehabilitation
10.2018 - 03.2020
  • I prep food
  • Answer phone calls from the residents
  • Serve the line to make sure the residents got the food on time
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines

Education

High School Diploma -

Pineridge High School
06.2016

Skills

  • Customer service
  • Data entry
  • Customer relations
  • Active listening
  • Critical thinking

Timeline

Customer Service Representative

Brown and Brown - Mortgage Servicing Remote
05.2023 - 06.2025

Patient Care Tech

New Smyrna West
04.2020 - 04.2023

Dietary Aide

Ocean View Nursing & Rehabilitation
10.2018 - 03.2020

High School Diploma -

Pineridge High School