Sade' Fleischmann
Hattiesburg,Ms
Summary
Results-driven Customer Service Representative with extensive experience in managing customer inquiries and resolving issues. Known for effective communication, attention to detail, and collaboration, contributing to significant service improvements and customer loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
Hattiesburg, MS
10.2023 - 01.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed claims efficiently, verifying documentation for accuracy and completeness.
- Managed high-volume call traffic while maintaining quality assurance standards.
- Documented customer interactions accurately in CRM systems for future reference.
- Provided feedback to management on common customer concerns and service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with policy inquiries and coverage options, ensuring clear communication and understanding.
- Resolved patient inquiries regarding insurance coverage and billing procedures, ensuring clarity and satisfaction.
Customer Service Representative
American Income Life
Hattiesburg, MS
06.2022 - 09.2023
- Collaborated with team members to streamline processes and improve service delivery.
- Ensured compliance with company guidelines while handling sensitive customer information.
- Developed strong relationships with customers, enhancing overall satisfaction and loyalty.
- Resolved customer issues through effective problem-solving techniques, enhancing overall satisfaction.
- Maintained up-to-date knowledge of insurance products and industry regulations to provide informed support.
- Educated clients on policy features and benefits, fostering long-term relationships and customer loyalty.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Assisted customers with completing insurance documents to avoid missed information.
Coil Winder
Howardsinc
Laurel, MS
01.2019 - 05.2022
- Wound coils with precision, adhering to quality standards for various applications.
- Operated winding machines, ensuring optimal performance and minimal downtime.
- Collaborated with team members to streamline production processes, enhancing efficiency.
- Conducted routine maintenance on equipment, preventing operational disruptions.
- Followed safety protocols while operating machinery.
- Adjusted fixtures and tensions to provide proper winding tension.
- Employed winding fixtures and arbors, hoists and other lifting devices to position and move materials.
Shipping and Receiving Clerk
Southern Hens
Moselle, MS
09.2014 - 11.2018
- Managed incoming shipments, ensuring accurate documentation and compliance with safety protocols.
- Coordinated outbound deliveries, optimizing routes for timely dispatch and customer satisfaction.
- Conducted inventory audits, identifying discrepancies and implementing corrective measures to enhance accuracy.
- Trained new staff on shipping procedures, warehouse safety practices, and equipment operation standards.
- Implemented quality control measures during receiving inspections to uphold product integrity standards.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
- Coordinated inbound and outbound shipments, ensuring compliance with company policies and industry regulations.
Education
BBA - Business Administration And Management
Grambling State University
Grambling, LASkills
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Customer relations
- Computer proficiency
- Complaint resolution
- Professional telephone demeanor
- Customer satisfaction measurement
- Microsoft outlook
- Order processing
- Microsoft Office Suite
- Data collection
- Customer relationship management
- Clerical support
- Office equipment proficiency
- Shipping and logistics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Maximus Call Center
10.2023 - 01.2026
Customer Service Representative
American Income Life
06.2022 - 09.2023
Coil Winder
Howardsinc
01.2019 - 05.2022
Shipping and Receiving Clerk
Southern Hens
09.2014 - 11.2018
BBA - Business Administration And Management
Grambling State University