Sad'e Harrison
Los Angeles,CA
Summary
Licensed Esthetician and results driven management professional with experience leading teams, optimizing operations, and delivering exceptional customer service. Combines a deep understanding of skincare with strategic problem solving, staff development, and workflow management. Passionate about driving business success while providing high quality engagement.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Department Head/Licensed Esthetician
Milk & Honey Spa
Culver City, CA
07.2022 - Current
- Trained employees on proper and safe use of equipment and tools.
- Enforced departmental policies, procedures and state and federal laws.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Gave constructive feedback to students to improve learning and progress against course objectives.
Store Manager
Victoria's Secret & PINK
Los Angeles, CA
02.2018 - 07.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained store staff by recruiting, orienting and training employees.
- Audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Store Manager
Michael Kors
Los Angeles, California
03.2015 - 02.2018
- Luxury clienteling & relationship building
- driving sales performance & achieving monthly quarterly KPIs
- Leadership, coaching, and team development
- Visual merchandising & brand presentation standards
- Operational managements (opening/closing, inventory, scheduling)
- High volume sales floor management & client flow control
- Loss prevention, shrink reduction & compliance
- POS systems, reporting, and daily financial reconciliation
Co-Manager/Head of Operations
Aldo Shoes
Rancho Cucamonga, California
07.2012 - 03.2015
- Assisted in managing daily store operations and team activities.
- Collaborated with team members to create engaging visual displays for promotions.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Monitored sales performance and provided feedback to improve processes.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Created detailed reports summarizing store performance metrics.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
Co-Manager
Bebe
Rancho Cucamonga, California
10.2008 - 07.2012
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Monitored daily operations to ensure efficient workflow.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Reviewed employee timecards for accuracy prior to submitting payroll information.
- Monitored staff performance and addressed issues.
Education
Esthetician
Neihule Academy
Los Angeles, CASkills
- Team Leadership
- Chemical Facial Peels
- Client Consultations
- Product Demonstrations
- Exfoliation Treatment
- Hydra Facial Specialist
- Training and Development
- Skin Rejuvenation
- Personalized Care Regimens
- Skincare Product Sales
Certification
- Esthetician License
- Chemical Peel Certification
- Dermaplane Certification
Accomplishments
- Employee of the Quarter
- Top Performer Award
- Top Store Performance
Timeline
Department Head/Licensed Esthetician
Milk & Honey Spa
07.2022 - Current
Store Manager
Victoria's Secret & PINK
02.2018 - 07.2022
Store Manager
Michael Kors
03.2015 - 02.2018
Co-Manager/Head of Operations
Aldo Shoes
07.2012 - 03.2015
Co-Manager
Bebe
10.2008 - 07.2012
Esthetician
Neihule Academy