Sade Hatley
Customer Success Manager
Lansing,United States
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Chief Operating Officer
A & S Soap Co
Lansing, MI
01.2020 - Current
- Evaluated product or service by analyzing and interpreting data and metrics.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Managed divisional marketing, advertising and new product development.
- Spearheaded 3 third-party contract negotiations to obtain favorable pricing and scheduling parameters.
- Directed technological improvements, reducing waste and business bottlenecks.
General Manager
Halloween City
Lansing, MI
08.2018 - 11.2019
- Designed modern employee recognition program which boosted productivity and improved morale.
- Introduced new methods, practices and systems to reduce turnaround time.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Identified trends in customer marketplaces to develop valuable solutions.
Education
No Degree - UX/UI Design
Coursera
Online 06.2022 - Current
Associate of Applied Science - Business Management
ITT Technical Institute - Indianapolis
Indianapolis, IN 08.2013 - 04.2015
Skills
Training and mentoring
undefinedTimeline
No Degree - UX/UI Design
Coursera
06.2022 - Current
Chief Operating Officer
A & S Soap Co
01.2020 - Current
General Manager
Halloween City
08.2018 - 11.2019
Associate of Applied Science - Business Management
ITT Technical Institute - Indianapolis
08.2013 - 04.2015
Similar Profiles
Camille WoodsCamille Woods
Sales Associate at Marcia's Legacy Soap Co. LLC.Sales Associate at Marcia's Legacy Soap Co. LLC.
Erica HirotaErica Hirota
Soap Maker at Zero Soap Co.Soap Maker at Zero Soap Co.
Monica JonesMonica Jones
Key Holder Supervisor at Buff City SoapKey Holder Supervisor at Buff City Soap
Whitley YoungerWhitley Younger
Volunteer at Odd Fellows Lodge #38Volunteer at Odd Fellows Lodge #38
Maxwell LockwoodMaxwell Lockwood
Ski School Instructor at Mammoth MountainSki School Instructor at Mammoth Mountain