Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sade Henriquez

Sumter,SC

Summary

Dynamic Customer Service Representative with AAFES, skilled in problem resolution and relationship building. Enhanced customer satisfaction through active listening and efficient order processing. Recognized for improving user experience on the company website, fostering loyalty, and contributing to team morale during peak periods. Committed to delivering exceptional service and support.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

AAFES
Sumter, SC
01.2022 - 03.2023
  • Processed customer orders efficiently, ensuring accurate inventory management and timely fulfillment.
  • Managed customer inquiries by providing detailed product information and assistance.
  • Resolved issues by actively listening to customer concerns and implementing appropriate solutions.
  • Collected customer feedback to identify areas for service improvement and enhance overall satisfaction.
  • Developed a rapport with frequent customers, fostering loyalty and repeat business.
  • Maintained a positive attitude during busy periods, contributing to team morale and efficiency.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Cosmetology

Southeastern Health & Wellness
Columbia, SC
12.2025

High School Diploma -

Crestwood High School
Sumter, SC
06.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Retail store support

Timeline

Customer Service Representative

AAFES
01.2022 - 03.2023

Cosmetology

Southeastern Health & Wellness

High School Diploma -

Crestwood High School