Sade Hill
Ritesh Kalra MD LLC
Newark,NJ
1
Language
1
Certification
11
years of professional experience
Hardworking and detail-oriented front desk professional with 8 years of experience providing exceptional customer service in various healthcare settings. Proficient in ICD-9 and ICD-10 coding, data entry, and medical records management. Skilled in patient registration, scheduling, and insurance verification. Proven ability to work effectively in fast-paced environments and maintain HIPAA compliance. Willing to relocate: Anywhere Authorized to work in the US for any employer
Work History
Office Assistant/Receptionist
1 Year 10 Months- Manage daily office operations and ensure the office environment runs smoothly. and delegate tasks as needed.
- Maintain office supplies inventory and place orders as necessary. Handle correspondence, mail distribution, and scheduling. Serve as the primary point of contact for office vendors and service providers.
- Organize company meetings, events, and travel arrangements. Support onboarding of new employees and coordinate office access, equipment, and resources.
- Maintain and update office records, documents, and filing systems (digital and physical). Ensure compliance with health and safety policies. Assist with budgeting and expense tracking related to office operations.
Patient Service Representative
2 Years 2 Months- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Handled multi-line phone system and promptly transferred calls.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed also scheduling for specialty services.
Customer Service Representative
3 Years 10 Months- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Scheduled appointments and assisted with referrals, surgical procedures & other specialties appointments.
- Verified patient information to ensure accuracy prior to appointment check-in.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Compiled medical records for new patients using electronic health records system.
- Collaborated effectively with other departments to resolve customer inquiries quickly and efficiently.
- Answered, investigated and directed patient inquiries or complaints to manager.
Dietary Aide
2 Years 8 Months- Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences.
- Collaborated with dietitians and healthcare professionals to develop specialized meal plans for patients with specific dietary needs.
- Distributed trays to patients' rooms accurately according to prescribed diets.
Customer Service Rep
1 Year 2 Months- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.
- Updated and maintained database with accurate customer information and timely data entry.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Addressed customers courteously using suitable methods and problem-solving skills.
Education
High school diploma
- Upper secondary education
- Some college
Skills
Understanding of specialty-specific scheduling
Pre-operative patient education and instructions
Multitasking and prioritizing urgent cases
Multitasking in a fast-paced environment
Data entry proficiency
Strong work ethic
Certification
Heartsaver Certification
Languages
English
Timeline
Office Assistant/Receptionist
Ritesh Kalra MD LLC
10.2023 - 08.2025Read More
Patient Service Representative
Geisinger
03.2021 - 05.2023Read More
Customer Service Representative
Hackensack Meridian Health
04.2017 - 02.2021Read More
Customer Service Rep
Maximus
01.2015 - 03.2016Read More
Dietary Aide
Bergen New Bridge Medical Center
12.2014 - 08.2017Read More
Newark High School
High school diploma
Read More