TONYA ASHBY
Hudson,FL
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
26
26
years of professional experience
Work History
Office Assistant/Receptionist
Tarpon Furniture/Stressless Leather Gallery/Sarasota Leather Gallery and Bedding Center
Hudson, FL
09.2023 - Current
- Review Sales Invoices, POs, order acknowledgements, and invoices for accuracy; correct any errors either with store associates or manufacturers.
- Update customers on status of furniture orders, contacting manufacturers and trucking companies as necessary.
- Schedule deliveries of furniture pieces.
- Route deliveries, prepare routing paperwork for delivery drivers, communicate delivery timeframes to customers, and update customers if there are any issues or delays with their scheduled deliveries.
- Check in furniture pieces in the warehouse when manufacturer deliveries are made to ensure pieces received are correct and not damaged.
- Collect payments from customers prior to delivery; fund purchases prior to delivery for customers that applied for financing through our locations.
- Schedule maintenance on delivery trucks when needed, order any parts required, arrange for any repairs that may be needed for delivery trucks.
- Develop relationships with Customers that need repairs completed on furniture purchased from three retail locations.
- Review reports from technicians to determine parts needed for repairs.
- Order furniture parts and track shipments to arrival.
- Schedule service appointments for technicians.
- Guide customers through the repair process.
- Collection of payments from customers for service, parts, etc. that are out of warranty.
- Maintain part inventory in warehouse.
- Work with manufacturers to resolve customer issues.
- Maintain all service records and payments.
- Collect payment credits from manufacturers for repairs made while under warranty.
- Answer phones, email customers, manufacturers, technicians, and handle all correspondence regarding service matters.
- Assist with any other office related tasks as needed, including maintaining office supply inventory.
Operations Manager
Kaydem Credit Help
Spring Hill, FL
08.2022 - 07.2023
- Returned to position at Kaydem Credit Help and was promoted first to Team Lead for the Dispute Specialists, and then was promoted to Operations Manager.
- Oversee and manage the Client Relations Department.
- Oversee and manage the Dispute Specialist Department.
- Assist the Director of Operations with any and all projects as assigned/required.
- Implement new processes to improve efficiency and customer service within the Client Relations Department and Dispute Specialist Department.
- Conduct quality control reviews of files and hold coaching for Client Relations and Dispute Specialists.
- Update and draft Standard Operating Procedures as necessary.
- Monitor daily work load for both Client Relations and Dispute Specialists and assign goals daily.
- Assist with training new hires on the credit repair process, how to read credit reports, how to work in the CRM, how to communicate effectively with clients, etc.
- Assist in creation and improvements to company created credit repair CRM.
- Assess costs of business and suggest areas where money could be saved and report to Director of Operations.
- Prepare and conduct employee evaluations.
- Refund retention.
Dispute Specialist/Client Representative
Kaydem Credit Help
Spring Hill, FL
05.2021 - 02.2022
- Review client credit reports and update file with any changes with derogatory information reporting, submit disputes with credit bureaus and update clients with the next steps in the credit repair process.
- Communicate with clients regarding the best course of action to take to improve their credit scores as quickly as possible so they may move forward with pursuing business funding.
- Assist clients with any questions, concerns or complaints they may have with the credit repair process as well as remind them when there is information/documentation required from them to move their files forward in the process.
Customer Service Representative
Title IV Solutions
New Port Richey, FL
08.2020 - 03.2021
- Answered phones, processed payments, and assisted clients in preparing and submitting required paperwork for the Public Service Student Loan Forgiveness program.
- Tracked when paperwork was due to be filed for clients, processed the paperwork, and submitted it for approval.
- Followed up with clients to make sure they did not miss deadlines for their loan forgiveness program and evaluated files to determine if clients were eligible for refunds for payments made on their student loans during the administrative forbearance in place due to Covid.
Data Entry Specialist
DISYS Solutions Inc
Tampa, FL
02.2020 - 07.2020
- Temporary Contract Employee - Data Entry and Order Fulfillment - Reviewed contracts prepared by sales team for emergency medical equipment to insure completed properly, entered customer information into multiple data bases, processed order and shipped equipment to customers.
Independent Contractor-Data Entry-Credit Repair
KZeeInc
Holiday, FL
06.2017 - 02.2020
- Work with Credit Repair companies performing data entry, reviewing credit reports for incomplete, inaccurate, and/or derogatory information.
- Enter information to be disputed with the Credit Bureaus and create and send letters to the Bureaus within 24 hours using Credit Repair Cloud or Dispute Suite CRM.
- Communicate with representatives from each Credit Repair company to discuss any issues with items reporting with Credit Bureaus and assist in determining the best course of action.
- Increased one client's monthly work output by 100% over a six month timeframe, going from processing approximately 600 clients per month to 1200+ per month.
- Ability to multitask and prioritize tasks to be completed as well as have great attention to detail.
Data Entry, Outsourcing Manager
DisputeSuite
Oldsmar, FL
02.2015 - 06.2017
- Performed data entry in credit repair field for multiple Credit Repair companies across the United States and as the highest producing data entry employee with highest accuracy rate was promoted to Outsourcing Manager.
- Duties included continuing to perform data entry for clients, customer service, sales of Outsourcing services, developing and implementing training program for data entry associates, and all other duties involved with leading the Outsourcing Department.
- Increased work production by 30% when promoted to Outsourcing Manager.
- Ability to multitask and prioritize tasks to be completed as well as have great attention to detail.
Wish Coordinator
KidsWishNetwork
Holiday, FL
04.2013 - 02.2015
- Worked with children suffering with life threatening illnesses to provide them with a once in a lifetime Wish experience based on their individual interests.
- Secured donations for Wish experiences from a diverse group of vendors such as restaurants, hotels, shopping centers, major attractions, and various methods of transportation.
- Ability to multitask and prioritize tasks to be completed as well as have great attention to detail.
Specialist, Vendor Relations Manager
North American Maintenance Company
Safety Harbor, FL
04.2012 - 04.2013
- Worked with commercial sites to determine landscaping/maintenance needs and negotiated contracts with landscaping companies and other contractors to provide required services on a predetermined maintenance schedule.
- Contacted each location after each service performed to determine satisfaction with services provided and correct any issues with services.
- Collected all paperwork required from contractors and submitted for payment.
- Promoted to Vendor Relations Manager leading a department of eight (8) Vendor Relations Specialists while continuing to provide services to commercial locations that were previously assigned to me.
- Ability to multitask and prioritize tasks to be completed as well as have great attention to detail.
Fine Jewelry Sales Associate, Fine Jewelry Sales Manager
Sears
Port Richey, FL
07.2008 - 03.2012
- Performed services as a Fine Jewelry Sales Associate and became the leader in sales for the department.
- Promoted to Fine Jewelry Sales Manager and continued to be the leader in sales for the department while also performing managerial duties.
- Developed and implemented incentive programs to help increase sales revenue and motivate sales associates.
- Ability to multitask and prioritize tasks to be completed as well as have great attention to detail.
Legal Secretary
Peyton Law Firm
New Port Richey, FL
02.2000 - 04.2008
- Performed all tasks associated with working as a legal secretary for law office including answering phones, greeting clients, scheduling appointments and managing the attorney's schedule.
- Transcribed dictation, prepared pleadings for attorney review, filed pleading with Clerk, and scheduled hearings, depositions, etc.
- Primary areas of responsibility were Civil Litigation and Real Estate closings where I completed a wide variety of tasks.
- Reviewed public records to determine property ownership, prepared and file liens, helped attorney prepare for hearings and trials.
- Reviewed title searches to determine any issues with title prior to real estate closings, prepared title commitments and policies, worked with Lenders to prepare HUD-1 Settlement Statements, and many other tasks.
- Ability to multitask and prioritize tasks to be completed as well as have great attention to detail.
Education
Associate in Science - Legal Assisting
Hernando Community College
New Port Richey, FL05-2000
High school diploma -
Ridgewood High School
New Port Richey, FL05-1992
Skills
- Customer service
- Data entry
- File organization
- Office administration
- Prioritizing work
- Office management
- File maintenance
- Appointment scheduling
- Document management
- Meticulous attention to detail
- Relationship building
- Scheduling
Timeline
Office Assistant/Receptionist
Tarpon Furniture/Stressless Leather Gallery/Sarasota Leather Gallery and Bedding Center
09.2023 - Current
Operations Manager
Kaydem Credit Help
08.2022 - 07.2023
Dispute Specialist/Client Representative
Kaydem Credit Help
05.2021 - 02.2022
Customer Service Representative
Title IV Solutions
08.2020 - 03.2021
Data Entry Specialist
DISYS Solutions Inc
02.2020 - 07.2020
Independent Contractor-Data Entry-Credit Repair
KZeeInc
06.2017 - 02.2020
Data Entry, Outsourcing Manager
DisputeSuite
02.2015 - 06.2017
Wish Coordinator
KidsWishNetwork
04.2013 - 02.2015
Specialist, Vendor Relations Manager
North American Maintenance Company
04.2012 - 04.2013
Fine Jewelry Sales Associate, Fine Jewelry Sales Manager
Sears
07.2008 - 03.2012
Legal Secretary
Peyton Law Firm
02.2000 - 04.2008
Associate in Science - Legal Assisting
Hernando Community College
High school diploma -
Ridgewood High School