Sade Hollis
REDMOND,OR
Summary
Dynamic and results-driven professional with a proven track record at Sharis Pie & Shakes, excelling in team leadership and problem-solving. Recognized for enhancing customer satisfaction and increasing revenue through effective upselling techniques. Adept at POS system operations and fostering a positive work environment, ensuring operational excellence and client loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Server
Sharis Pie & Shakes
03.2021 - 09.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
Assistant Manager/Tanning Consultant
Bogo Tanning & Med Spa
06.2019 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Exceeded monthly tanning product and membership sale quotas.
- Educated clients on skincare techniques to enhance their tanning results while preserving skin health.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
GED -
Open Meadow High
St, Johns OR06-2010
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- POS system operations
Certification
- OLCC Permit 132F3F
- Food Handlers Card
Timeline
Lead Server
Sharis Pie & Shakes
03.2021 - 09.2023
Assistant Manager/Tanning Consultant
Bogo Tanning & Med Spa
06.2019 - 04.2021
GED -
Open Meadow High
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