Sade Hossain
Sales & Customer Service
Lakeland,Florida
Summary
Knowledgeable and dedicated customer service professional and seasoned sales representative with extensive experience in the call center resolution industry and exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Authorized to work in the US for any employer.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Sales Representative
Geico
Lakeland, Florida
02.2022 - Current
- Handled phone calls with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Increased sales by offering licensed professional advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and retaining clients.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
Air Gateway Associate
Amazon
Lakeland, FL
08.2021 - Current
- Identified safety hazards and notified management to determine proper resolution of issues.
- Unloaded incoming products off aircraft on conveyor belt for sorting.
- Load aircraft containers with packages in preparation for shipping.
- Assist ramp team with loading aircraft containers onto the transport carts.
- Examined packages and goods for damage and notified repair crew.
- Practice airport safety and maintains A.T.I training.
Customer Service Specialist
The Results Companies
Lakeland, FL
09.2020 - 01.2021
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Described and explained details about Hulu's plans and packages options to inform customers and guide purchasing decisions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Described and explained details about options to inform customers and guide purchasing decisions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Barista
Starbucks
Bartow, FL
08.2019 - 12.2019
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 2 hours.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Elevated customer loyalty by using strong communication and effective listening abilities to resolve customer problems.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment Customer Service Representative.
- Operated cash register, collected payments and provided accurate change.
Customer Service Supervisor
Mig Vapor
Pompano Beach, FL
01.2017 - 06.2019
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Recorded product or service failure complaints and notified appropriate departments.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Evaluated customer information to explore issues, develop potential solutions and maintain high quality service.
- Leveraged sales expertise to promote vapes and electronic cigarettes and capitalize on upsell opportunities.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared and delivered reports to various departments.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
Licensed Full Specialist - Cosmetology
Boca Beauty Academy
HIGH SCHOOL DIPLOMA -
Bartow Senior High School
Bartow, FLSome College (No Degree) - Medical Billing And Coding
Traviss Technical College
Lakeland, FLAssociate of Arts - Business Administration
Hillsborough Community College
Tampa, FL 09.2022 - Current
Skills
Shipping and receivingundefined
Certification
Licensed Property and Casualty Agent
Timeline
Associate of Arts - Business Administration
Hillsborough Community College
09.2022 - Current
Licensed Property and Casualty Agent
07-2022
Sales Representative
Geico
02.2022 - Current
Air Gateway Associate
Amazon
08.2021 - Current
Licensed Full Specialist
08-2021
Customer Service Specialist
The Results Companies
09.2020 - 01.2021
Barista
Starbucks
08.2019 - 12.2019
Customer Service Supervisor
Mig Vapor
01.2017 - 06.2019
Licensed Full Specialist - Cosmetology
Boca Beauty Academy
HIGH SCHOOL DIPLOMA -
Bartow Senior High School
Some College (No Degree) - Medical Billing And Coding
Traviss Technical College
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