SADE MILO
Atlanta,US
Summary
Professional at assisting customers with both simple and complex needs. Known for taking initiative, making process improvements, and following procedures in accordance with company and client goals. Scheduler who is well-versed in all aspects of administrative assistance. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and business. Offers honed competencies in data-entry, database management and scheduling. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
16
16
years of professional experience
Work History
Corporate Lead Administrative Receptionist
Porsche Cars North America
2021.07 - Current
- Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices
- Handled assignments independently with good judgement and critical thinking skills.
- Received business correspondence and routed it to the appropriate departments and employees
- Answered phone calls from clients, vendors, and a variety of other callers looking for information.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information on excel spreadsheets and ran reports or generated graphs using data.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Marketing Specialist
Media Star Productions
2014.05 - 2020.03
- Vendor/partner relationship management and coordination
- Improved outreach by coordinating events in order to maximize marketing efforts
- Identified appropriate marketing channels and targeted customers for campaigns.
Help Desk Support Specialist
Georgia Department Of Revenue
2013.08 - 2015.05
- Scanned paper records to transfer to digital filing systems.
- Provided excellent customer care by responding to inquiries and requests for information.
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed established policies and procedures to maintain compliance with regulations.
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Responded to inquiries from IRS and other tax authorities.
- Collaborated with clients to answer questions and provide advice on tax matters.
Reception Administrator
Stone Mountain Toyota
2008.02 - 2013.08
- Answered 150+ calls per day to help customers with their questions and concerns
- With knowledgeable support and excellent service, I was able to resolve issues and escalate problems
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Answered constant flow of customer calls with minimal wait times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Stone Mountain High School
Stone Mountain, GASkills
- Microsoft Office
- Multi-Line Telephone Systems
- Manage Files
- Calendar Management
- Customer and Client Relations
- Organization and Efficiency
- Business Administration
Timeline
Corporate Lead Administrative Receptionist
Porsche Cars North America
2021.07 - Current
Marketing Specialist
Media Star Productions
2014.05 - 2020.03
Help Desk Support Specialist
Georgia Department Of Revenue
2013.08 - 2015.05
Reception Administrator
Stone Mountain Toyota
2008.02 - 2013.08
High School Diploma -
Stone Mountain High School
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