SADE PORTER
Covington
Summary
Resourceful Auto Adjuster known for completing tasks with high productivity and efficiency. Possess specialized skills in damage assessment, claims negotiation, and policy interpretation. Excel at communication, problem-solving, and decision-making, which enhances the ability to manage complex claims successfully, and maintain customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
10.2024 - Current
- Investigate and confirm the facts of loss for complex automobile accidents
- Determine coverage, liability, damages, and otherwise adjust and negotiate claims within the limits of authority.
- Lead and assist junior-level peers with minimal to no managerial oversight.
Messaging Specialist
Home Depot
01.2023 - 05.2024
- Delivered exceptional customer service, exceeding company standards and expectations.
- Responded to various customer questions through chat regarding available products, order status, and service options on the homedepot.com e-commerce site.
Licensed Agent
Allstate
11.2021 - 07.2022
- Handled customer inquiries and concerns with precision and empathy.
- Processed changes to customer policies and identified opportunities for licensed representative involvement.
- Confirmed customer coverage and supplied necessary proof.
- Executed handling of customer documents, providing detailed clarifications.
Retention Specialist
State Farm Customer Care Center
09.2020 - 07.2021
- Assisted customers with a variety of needs including making payments, providing proof of insurance, password resets, and policy changes to coverage and/or deductibles
- Committed to solving customer's needs on first contact through simple, high-quality, and personalized experiences
Insurance Account Representative
State Farm Agency
11.2018 - 08.2020
- Assessed customer risks and determined insurance eligibility by reviewing applications, existing business, statistical data, reports, and customer information.
- Developed leads, scheduled appointments, identified customer needs, and marketed appropriate insurance products and services.
- Provided prompt, accurate, and friendly customer service including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Used a customer-focused, needs-based review process to educate customers about insurance options.
Education
Master of Arts - Business Management
American Public University System
Charles Town, WV02-2027
Bachelor of Arts - Business Management
American Public University System
11-2024
Skills
- Learning agility
- Customer centricity
- Digital literacy
- Results-oriented
- Inclusive leadership
- Team leadership
- Staff development
- Decision-making
Certification
All Lines Licensed Adjuster NPN #18583335
Timeline
Claims Adjuster
State Farm
10.2024 - Current
Messaging Specialist
Home Depot
01.2023 - 05.2024
Licensed Agent
Allstate
11.2021 - 07.2022
Retention Specialist
State Farm Customer Care Center
09.2020 - 07.2021
Insurance Account Representative
State Farm Agency
11.2018 - 08.2020
Bachelor of Arts - Business Management
American Public University System
Master of Arts - Business Management
American Public University System
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Gabi LyonsGabi Lyons
Lead Barista at StarbucksLead Barista at Starbucks