Sad’e Roberts
Hampton,GA
Summary
Seasoned administrative professional with over 16 years of experience in high-volume healthcare environments. Adept at claims support, meticulous data entry, and delivering above-and-beyond customer service. Known for dialed-in attention to detail, strong call center support response skills, and seamless administrative support across in-person and virtual settings. Excels under pressure, consistently meeting accuracy and timeliness goals.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Piedmont Endocrinology
Atlanta, GA
04.2019 - Current
- Handle claims support and patient communication for endocrinology providers, serving as a liaison between patients, payers, and clinical staff.
- Conduct data entry for patient records, referrals, and follow-up instructions with a high degree of accuracy.
- Answer inbound calls and provide top-tier customer service, addressing questions, rescheduling appointments, and dispatching information to the care team.
- Manage telehealth setup for virtual appointments, assisting patients with technical connection and appointment logistics.
- Perform administrative support functions—calendar coordination, document preparation, and file maintenance—using both Microsoft Office and Google Workspace tools.
- Demonstrate strong attention to detail when processing sensitive healthcare documentation and ensuring HIPAA compliance.
Administrative / Clerical Support
Dekalb Medical Hospital
Decatur, GA
01.2009 - 04.2019
- Provided front-line customer service at the patient intake and registration desk in a busy hospital setting.
- Performed data entry for patient intake forms, admissions, and hospital records with great precision.
- Assisted patients and family members with inquiries—acting as call center support for internal departments.
- Delivered general administrative support: document scanning, fax handling, file organization, and provider communications.
- Collaborated closely with nursing and billing teams to ensure accurate record-keeping and seamless patient experiences.
Education
High School Diploma -
Beach High School
Savannah, GA06.2004
Nursing
Georgia State University
Atlanta, GASkills
- Claims Processing & Support (healthcare-related inquiries and administrative support)
- High-volume Data Entry and Record Management
- Customer Service Excellence in fast-paced environments
- Call Center Support: inbound calls, patient/member inquiries
- Administrative Support: scheduling, filing, coordination
- Proficient with Microsoft Office & Google Workspace
- Attention to Detail, accuracy in documentation
- Strong Multitasking capabilities
Timeline
Administrative Assistant
Piedmont Endocrinology
04.2019 - Current
Administrative / Clerical Support
Dekalb Medical Hospital
01.2009 - 04.2019
High School Diploma -
Beach High School
Nursing
Georgia State University