Educated customers on cannabis products, effects, and optimal usage to enhance their experience.
Assisted in maintaining a clean and organized dispensary environment to ensure compliance with safety regulations.
Processed transactions accurately using point-of-sale systems, enhancing customer service efficiency.
Trained new staff on product knowledge and customer service best practices to improve team performance.
Checked guests' photo identification for validity and age requirements.
Receptionist
Massage LuXe
West Bloomfield, MI
12.2023 - Current
Greet customers and answer inquiries in a friendly and professional manner. Schedule appointments and manage customer bookings. Maintain customer records and update customer information. Ensure the cleanliness of the reception area and treatment rooms. Provide information about spa services and products, including selling spa memberships. Attend events to recruit new clients.
Shopper
Instacart
Houston, TX
03.2021 - 06.2023
Shopped a variety of stores based on customer orders. Communicated with customer during entire process to ensure delivery of accurate and on-time order. Provided exceptional customer service with consistent high ratings and positive feedback. Coordinated and efficiently managed orders based on delivery locations and size to maximize profit and expedite delivery time. Reviewed and verified all orders to eliminate any errors in delivery.
PINK Manager
Victoria's Secret PINK
Troy, MI
02.2020 - 02.2021
Managed the efficiency of the sales team and floor at this high-volume store. Directed and supported sales team in providing exemplary service. Assisted in employee recruiting, training and development off all employees across departments. Organized daily tasks to delegate among the team for on-time results. Executed floor-sets to company standards and to showcase key merchandise. Ensured compliance with safety and loss prevention polices.
Assistant Manager
The Children’s Place
Sterling Heights, MI
02.2019 - 02.2020
Oversaw all sales floor activities and daily tasks to manage $4M in sales per year. Led a team of 20 to meet daily sales goals. Built an efficient team through strategic hiring and interviewing practices. Responsible for creating bi-weekly store schedule balancing employee availability, time off requests, and needs of the business. Merchandising manager for all departments. Supervised the entire shipment process from receiving to floor placement.
Kids’ Department Manager
Old Navy
Novi, MI
06.2018 - 02.2019
Delivered outstanding customer service while assisting customers with sales and opening the store card. Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up. Consistently met and surpassed sales goals. Trained and mentored new hires throughout all departments while on staff. Began as sales associate until promoted to Kids’ Department.