Sadee Hernandez
Artesia,NM
Summary
Effortlessly manage multiple tables in fast-paced environments, consistently meeting customer expectations and sales quotas to support restaurant success. Well-trained in food handling and safety, customer service and basic bartending. Support all team members with efficient and dedicated work. Friendly and customer-focused Server with strong interpersonal talents and POS system proficiency. Comfortable working independently and as part of the team. Proven ability to work in a fast-paced, high-volume environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Artesia General Hospital
Artesia, NM
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Waitress
Adobe Rose Restaurant
Artesia, NM
11.2019 - Current
- Engaged customers in friendly conversation to build connections and increase satisfaction
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments
- Upheld high sanitation and safety standards while delivering and serving food
- Supported FOH and BOH teams by finishing dishes with garnishes, preparing desserts and collecting special beverages from bartenders.
Associate
Walmart
Artesia, NM
12.2020 - 02.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Waitress
Pizza Hut
Artesia, NM
05.2019 - 11.2019
- Greeted all guests with a smile and friendly greeting
- Answered phones and took phone orders for customer pick up or delivery
- Answered customer menu questions and offered suggestions based on individual preferences
- Upholding high sanitation and safety standards while delivering and serving food
- Fostered a fun atmosphere and family-style work environment.
Cashier
Cortez Gas
Artesia, NM
04.2017 - 10.2018
- Returned non-purchased products to shelves and performed general merchandising functions
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
Education
High School Diploma -
Faith Christian Academy
Carlsbad, NMAssociate Degree In Nursing - Nursing
SENMC
Carlsbad, NMSkills
- Verbal communication
- Attention to detail
- Policy enforcement
- Problem-solving
- Multitasking
- Computer knowledge
Certification
Phlebotomy
Timeline
Receptionist
Artesia General Hospital
11.2023 - Current
Associate
Walmart
12.2020 - 02.2023
Waitress
Adobe Rose Restaurant
11.2019 - Current
Waitress
Pizza Hut
05.2019 - 11.2019
Cashier
Cortez Gas
04.2017 - 10.2018
High School Diploma -
Faith Christian Academy
Associate Degree In Nursing - Nursing
SENMC