Sadee Remich
Kewaskum Veterinary Clinic
West Bend,USA
4
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
CSR
1 Year 4 Months- Assisted Clients with scheduling appointments and managing pet care needs.
- Provided compassionate support to pet owners during visits and emergencies.
- Maintained accurate records of patient information and treatment histories.
- Answered Phones in a timely manner to assist client needs.
- Assisted veterinary staff with patient care processes, enhancing overall clinic operations.
- Educated pet owners on preventative care and treatment plans to improve animal health outcomes.
- Trained new team members on customer service protocols and clinic procedures for consistency.
- Collaborated with veterinarians to streamline communication, improving service delivery efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Educated patients on medication usage, side effects, and potential interactions
- Dispensed medications accurately while adhering to safety protocols and regulatory guidelines
Barista Trainer
2 Years 4 Months- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Organized group trainings with multiple trainers to maximize efficiency and effectiveness of instruction.
- Developed detailed lesson plans to ensure consistent delivery of training materials.
- Input orders into point of sale system and handled customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collected payments and provided accurate change.
- Managed cash register and processed transactions with accuracy and integrity.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Receptionist
7 Months- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled and confirmed appointments.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Tended to needs of Barbers such as keeping their towels warmed and washed, keeping their stations neat, and helping vacuum between clients.
Education
Highschool Diploma
Skills
Training background
Health codes compliance
Health codes understanding
Leadership experience
POS system operation
Scheduling
Documentation and reporting
Greeting and seating clients
Appointment scheduling
Telephone skills
Customer/Client relations
Call redirection
Phone etiquette
Time management
Verbal and written communication
Schedule management
Quality control
Payment processing
Adaptability and flexibility
Conflict resolution
Stress management
Money handling
Customer service
Critical thinking
Medical record-keeping
Client education
Veterinary terminology
Timeline
CSR
Kewaskum Veterinary Clinic
03.2025 - CurrentRead More
Barista Trainer
Starbucks
10.2022 - 02.2025Read More
Receptionist
Blades Barbershop LLC
02.2022 - 09.2022Read More
West Bend West Highschool
Highschool Diploma
Read More