Summary
Overview
Work History
Education
Skills
Core Qualifications And Skills
References
Timeline
Generic

Sadee Rivers

Butte,MT

Summary

Customer service representative with over nine years of experience face-to-face and telephone customer service. Experience with customer care, sales, troubleshooting, tech support, and supervising. Knowledge with customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Aiming to use my experiences to effectively fill the position in your department.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Maurices
11.2023 - Current
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Shift Supervisor & Barista

Starbucks Corporation
04.2021 - 11.2023
  • Directed the work of shift team by understanding and addressing individual motivation, needs, and concerns
  • Created a positive learning environment by providing clear, specific, timely, and respectful direction and feedback to shift team to ensure operational excellence and to improve partner performance
  • Anticipated customer and store needs’ by constantly evaluating environment and customers satisfaction
  • Gave accurate and appropriate information to answer customer questions, troubleshoot issues, and resolve complaints
  • Followed all cash management and cash register policies and ensured proper cash management practices were followed by shift team.

Wireless Retail Sales Consultant

Wireless Revolution, LLC
02.2019 - 01.2022
  • Welcomed guests and asked open-ended questions to best determine the customer needs
  • Assisted customers both in person and by phone, answering questions about services and products
  • Managed neatness and cleanliness of workstations and public store displays.

Electronic Sales Associate

Walmart Inc.
07.2016 - 06.2018
  • Maintained a constant positive attitude in a difficult work environment
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Education

High School Diploma -

Butte High School
Butte, MT
06.2016

Skills

  • Sales Strategies
  • Team Building and Leadership
  • Loss Prevention
  • Sales Techniques
  • Employee Coaching
  • Time Management
  • Mentoring and Coaching
  • Store Opening and Closing
  • Flexible Schedule
  • Staff Management
  • Customer Service

Core Qualifications And Skills

  • Reliable and hardworking professional with a practical hands-on approach
  • Adaptable and willingness to learn and improve
  • Strong interpersonal skills & team leadership
  • Innovative problem-solving ability
  • Exceptional organizational and multi-tasking
  • Skilled in customer and technical services
  • Excellent written and verbal communication skills

References

  • Tonette Hollingsworth, Butte Silver Bow Health Dept, 406-299-0826
  • Brandy Garner, Butte Silver Bow Courthouse, 406-544-4862
  • Sandee Garner, Butte Silver Bow Courthouse, 406-544-5631

Timeline

Assistant Store Manager

Maurices
11.2023 - Current

Shift Supervisor & Barista

Starbucks Corporation
04.2021 - 11.2023

Wireless Retail Sales Consultant

Wireless Revolution, LLC
02.2019 - 01.2022

Electronic Sales Associate

Walmart Inc.
07.2016 - 06.2018

High School Diploma -

Butte High School

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Sadee Rivers