Sadeya Hunter-Tabb
Summary
Dynamic professional with a proven track record at Sheraton Minneapolis Midtown Hotel, excelling in customer service and front desk management. Leveraged problem-solving skills and cash handling expertise to enhance guest satisfaction and streamline operations. Achieved significant repeat business at Sports Clips through exceptional relationship-building and time management abilities.
Overview
25
25
years of professional experience
Work History
Homemaker
Self Employed Services
12.2023 - Current
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Front Desk Agent
Sheraton Minneapolis Midtown Hotel
03.2000 - 12.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Stylist
Sports Clips
11.2018 - 01.2020
- Cut and style hair
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Recommended and educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Created a spa-like atmosphere by adding calming elements to the salon and their procedure, including scalp massages.
Education
Cosmetology License, MN (2018) - Cosmetology
Empire Beauty School
Spring Lake Park, MN10-2018
Certificate of Technical Studies - Medical Receptionist
Hennepin Technical College
Brooklyn Park12-2006
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Guest accommodations
- Time management
- Front desk management
Accomplishments
9 years experience of in loss mitigation
Mitigated losses on NSF checks and fees
Mitigated losses on delinquent Debit card and fees
Research and skip traces on customers
Timeline
Homemaker
Self Employed Services
12.2023 - Current
Stylist
Sports Clips
11.2018 - 01.2020
Front Desk Agent
Sheraton Minneapolis Midtown Hotel
03.2000 - 12.2023
Cosmetology License, MN (2018) - Cosmetology
Empire Beauty School
Certificate of Technical Studies - Medical Receptionist
Hennepin Technical College
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