Shukri Ibrahim
Minneapolis,MN
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
7
7
years of professional experience
Work History
Supervisor
ZAE Assisted Living
Brooklyn Park, MN
06.2022 - Current
- Developed and implemented policies and procedures for direct support staff.
- Provided guidance to direct support professionals in the performance of their job duties.
- Monitored daily activities of direct support staff to ensure compliance with regulatory standards.
- Conducted regular training sessions on safety protocols for direct support personnel.
- Scheduled shift assignments for direct support professionals according to staffing needs.
- Created and maintained a positive work environment through effective communication with staff, residents, families, and other stakeholders.
- Ensured that all required documentation was completed accurately and timely by direct support personnel.
Case Manager
Lutheran Social Services
Minneapolis, MN
05.2021 - 07.2024
- Developed individualized care plans with input from clients and their families.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Direct Support Professional
Dungarvin
Minneapolis, MN
05.2017 - 03.2020
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Tracked and reported clients' progress based on observations and conversations.
Education
Bachelor of Arts - Social Work
U Of M
Minneapolis, MN05-2022
Skills
- Referral Coordination
- Case Management
- Crisis Intervention
- Patient Needs Assessment
- Policy Enforcement
- Goal-Oriented
- Problem-Solving
- Flexible and Adaptable
Timeline
Supervisor
ZAE Assisted Living
06.2022 - Current
Case Manager
Lutheran Social Services
05.2021 - 07.2024
Direct Support Professional
Dungarvin
05.2017 - 03.2020
Bachelor of Arts - Social Work
U Of M
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