Sadia Sunny
Astoria,New York
Summary
Proven leader and entrepreneurial spirit from Dollhouse by Sunny, adept in business development and customer relations. Excelled in enhancing profitability by over 20% through strategic decision-making and effective team collaboration. Skilled in performance improvement and staff hiring, demonstrating a commitment to excellence and a results-driven approach.
Overview
13
13
years of professional experience
Work History
Business Owner
Dollhouse by Sunny
09.2019 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team
- Researched target market to discover customer needs and analyze competitor trends.
Sales Associate Specialist
KA Jewelry
07.2017 - 07.2021
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
Macy's
Sales Associates
09.2019 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Duane Reade
Sales Associates
03.2017 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Server
Le Pain Quotidian
08.2011 - 09.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant Manager
Le Pain Quotidian
07.2014 - 07.2015
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Computer Science -
Bramson ORT College
Forest Hills, NY07.2016
Skills
- Customer Service
- Customer Relations
- Entrepreneurial personality
- Relationship Building
- Work Planning and Prioritization
- Business Planning
- Employee Training
- Team Collaboration and Leadership
- Performance Improvement
- Strategic Decision-Making
- Issue Resolution
- Professional Networking
- Staff hiring
- Sales Development
Timeline
Business Owner
Dollhouse by Sunny
09.2019 - Current
Macy's
Sales Associates
09.2019 - 01.2020
Sales Associate Specialist
KA Jewelry
07.2017 - 07.2021
Duane Reade
Sales Associates
03.2017 - 12.2018
Assistant Manager
Le Pain Quotidian
07.2014 - 07.2015
Server
Le Pain Quotidian
08.2011 - 09.2015
Computer Science -
Bramson ORT College
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