Sadia Afrin Ratna

• Developed and managed content calendars to promote conference presentations, research findings, faculty profiles, and awards across Facebook, Instagram, Twitter, and LinkedIn.
• Collaborated with professors, research assistants, and lab members to gather content and promote their work effectively.
• Monitored and analyzed social media engagement and user reactions to posts and comments across various platforms.

Lab Course: Business and Professional Communication

Supervisor: Corey Clem, Ph.D.

Role: Provided personalized one-on-one guidance to students, assisting them in enhancing communication skills for both academic and professional settings, and offered fair feedback on assignments and presentations to support their understanding of professional communication and overall growth.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained a professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Traveled internationally to improve recruitment in local centers, worked with global colleagues to customize programs and marketing materials, and ensured smooth coordination with university teams for a top-notch visitor experience.

• Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
• Ensured exam integrity by meticulously monitoring student behavior during test sessions.
• Maintained accurate records of exam attendance, documenting any absences or discrepancies in accordance with established protocol.
• Conducted thorough inspections of examination rooms before and after tests, identifying potential security breaches or instances of cheating.