Sadianne Findley
Hawley,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining service delivery at Woodloch Pines Resort. Excelled in guest engagement and safe food handling, significantly improving dining experience. Developed effective order management strategies, leading to a noticeable increase in efficiency. Skilled in both interpersonal communication and meticulous organization, consistently exceeding service standards.
Overview
10
10
years of professional experience
Work History
Server
Woodloch Pines Resort
04.2024 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Sever
Sugarbush Resort
12.2022 - 04.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative
Mega Mart
01.2016 - 01.2019
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Housekeeper
Bridger Rehab Care
08.2017 - 10.2017
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Sever
Dairy Queen Grill & Chill
04.2017 - 10.2017
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sever
Wendy's
04.2014 - 10.2014
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Health Care
National College of Professional Studies
Jamaica01.2013
Food And Nutrition
Catholic School of Technology
Jamaica 04.2011
High School Teaching
May Day High
Jamaica 07.2010
Skills
- Supply Restocking
- Guest Engagement
- Safe Food Handling
- Order delivery practices
- Order Management
- Table Setting
- Food station setup
Timeline
Server
Woodloch Pines Resort
04.2024 - Current
Sever
Sugarbush Resort
12.2022 - 04.2023
Housekeeper
Bridger Rehab Care
08.2017 - 10.2017
Sever
Dairy Queen Grill & Chill
04.2017 - 10.2017
Customer Service Representative
Mega Mart
01.2016 - 01.2019
Sever
Wendy's
04.2014 - 10.2014
Health Care
National College of Professional Studies
Food And Nutrition
Catholic School of Technology
High School Teaching
May Day High
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