Summary
Overview
Work History
Education
Certification
Additional Information
Languages
Timeline
Generic

Sadie Baramikova

Moncton,NB

Summary

Detail-oriented and results-driven with a proven track record in delivering exceptional customer service. Proficient in insurance processes, policies, and procedures, adept at resolving complex customer inquiries and issues efficiently and with empathy. Currently pursuing studies towards becoming a Disability Manager, demonstrating a commitment to expanding knowledge and skills in the field. Possess strong communication, problem-solving, and interpersonal abilities, with a passion for assisting individuals in navigating through insurance challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative, Individual New Business

Equitable
04.2023 - 03.2024
  • Met customer call guidelines for service levels, handle time and productivity.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Responded proactively and positively to rapid change.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Client Care Representative, Disability & Gov Lines

Sun Life
07.2022 - 03.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust.

Lending Specialist

Cash 4 You Corp.
07.2021 - 06.2022
  • Worked with clients to prepare applications for loans by compiling, arranging, and reviewing all relevant documents
  • Processed advances and disbursements, as well as preparing pay off letters
  • Ensured loans are processed as per established company procedures and policies
  • Assisted administrative staff with periodic audits.
  • Proactively identified solutions for customers experiencing credit issues.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Inbound Customer Service Representative (Contract)

Compugen Inc. (vendor) for the Ministry of Government and Consumer Services
03.2021 - 06.2021
  • Answered phone calls from general public in order to book vaccinations
  • Solved any issues that may arise
  • Logged all calls, issues, and solutions

Bookkeeper

Highland Farms Inc.
01.2020 - 01.2021
  • Prepared financial reports by collecting, analyzing, and summarizing account information and trends
  • Maintained records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance.
  • Handled day-to-day accounting processes to drive financial accuracy.

Education

Ontario College Graduate Certificate - Accommodation And Human Rights Management

Confederation College
Thunder Bay, Ontario
2024

University Certificate - Disability Management

Dalhousie University
Halifax, NS
2024

Ontario College Diploma - Acting for Camera and Voice

Seneca College
Toronto, ON
04.2021

Certification

  • Smart Serve
  • Safe Food Handling
  • WHMIS
  • First Aid & CPR Level C

Additional Information

Please do not contact any of my past or present employers without prior consent.

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Customer Service Representative, Individual New Business

Equitable
04.2023 - 03.2024

Client Care Representative, Disability & Gov Lines

Sun Life
07.2022 - 03.2023

Lending Specialist

Cash 4 You Corp.
07.2021 - 06.2022

Inbound Customer Service Representative (Contract)

Compugen Inc. (vendor) for the Ministry of Government and Consumer Services
03.2021 - 06.2021

Bookkeeper

Highland Farms Inc.
01.2020 - 01.2021

Ontario College Graduate Certificate - Accommodation And Human Rights Management

Confederation College

University Certificate - Disability Management

Dalhousie University

Ontario College Diploma - Acting for Camera and Voice

Seneca College

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Sadie Baramikova