Sadie Evans
Milwaukee,WI
Summary
Experienced Customer Service Representative with a decade-long track record of excellence in customer relations, sales, and communication. Recognized for outstanding performance as an After Market Sales Customer Service Rep at Metso, specializing in key account management and team development. Proficient in utilizing CRM tools like Epicor and Nav to consistently exceed performance expectations. Known for dedication to fostering strong client relationships, driving profitability, and delivering top-tier service. Eager to leverage expertise in enhancing customer satisfaction and achieving business objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
After Market Sales Customer Service Rep
Metso
02.2020 - 10.2023
- Managed multiple key accounts, ensuring precision in order processing and timely fulfillment, fostering enduring customer satisfaction and loyalty
- Orchestrated seamless interdepartmental communication and liaised with suppliers to streamline product lead times and pricing, optimizing sales pipeline
- Provided comprehensive customer service by promptly addressing quote requests, stock inquiries, and invoice discrepancies via email and telephone
- Conducted thorough training sessions for new hires on operational procedures and software platforms, including Outlook, Epicor, and Nav, enhancing team efficiency and competence.
Peer Mobilizer
Working America
06.2017 - 02.2020
- Conducted outreach through cold calling, successfully enrolling an average of 30-75 individuals per shift for further campaign engagement
- Facilitated discussions on Medicaid and wage-related issues, contributing to initiatives aimed at improving living standards for diverse communities
- Collaborated closely with team trainers on a weekly basis to refine outreach strategies and consistently exceeded performance benchmarks.
Personal Care Worker
Highlander Home Health Care
07.2009 - 05.2015
- Provided comprehensive assistance to clients with activities of daily living, prioritizing comfort and promoting independence
- Maintained meticulous and timely documentation of client care and progress through daily reports
- Implemented preventive safety measures and promptly communicated significant health, dietary, or appearance changes to supervising nurses.
Education
High School Diploma -
Milwaukee Trade And Technical High School
WI06.2001
Skills
- Exceptional communication and listening skills, facilitating clear and effective interactions with clients and colleagues
- Proficiency in a range of software systems, including Epicor, Nav Dynamics, Outlook, and Microsoft Office Suite, ensuring efficient data management and communication
- Adherence to all policies and standards, ensuring compliance with regulatory requirements and organizational protocols
- Proven ability to mitigate and prevent complaints, resolving issues promptly to maintain customer satisfaction
- Expertise in multitasking using various software programs and applications, maximizing productivity and workflow efficiency
- Skilled in front-line resolution, confidently addressing client inquiries, requests, and concerns to achieve positive outcomes
- Advocacy for both B2C and B2B clients, leveraging extensive experience to meet diverse customer needs and preferences
- Diligence in remaining up-to-date with industry standards and regulations, ensuring adherence to quality standards
- Proficiency in CRM systems, facilitating streamlined customer relationship management and data organization
- Knowledge of medical terminology, enhancing understanding and communication in healthcare-related contexts
Certification
- CNA Certified
- CBRF Certified
Timeline
After Market Sales Customer Service Rep
Metso
02.2020 - 10.2023
Peer Mobilizer
Working America
06.2017 - 02.2020
Personal Care Worker
Highlander Home Health Care
07.2009 - 05.2015
High School Diploma -
Milwaukee Trade And Technical High School
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