Sadie Hayes
Tucson,AZ
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server Trainer
Culinary Dropout
06.2023 - 06.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Server
Fork N Fire
01.2023 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
The Keg Steakhouse + Bar
10.2018 - 03.2020
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Certificate of Completion | Medical Assistant - Health Care Management
Pima Medical Institute
Tucson, AZ06-2024
High School Diploma -
Mountain View High School
Tucson, AZ05-2015
Skills
- Customer Focused
- Guest Satisfaction
- Interpersonal Skills
- Multitasking
- POS Systems
- Team Player
- High Volume Business Experience
- Time Management
- Reliability
- Adaptability
- Problem Solving
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server Trainer
Culinary Dropout
06.2023 - 06.2024
Server
Fork N Fire
01.2023 - 06.2023
Server
The Keg Steakhouse + Bar
10.2018 - 03.2020
Certificate of Completion | Medical Assistant - Health Care Management
Pima Medical Institute
High School Diploma -
Mountain View High School
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