Sadie-Kate Ball
Crystal Springs,MS
Summary
Dynamic and results-driven professional with a strong background in customer service and vehicle assessment at Wrenchworks Automotive. Proven ability to enhance workflow efficiency and resolve customer inquiries effectively. Skilled in service scheduling and complaint resolution, consistently delivering exceptional support while maintaining a calm demeanor under pressure.
Overview
3
3
years of professional experience
Work History
Service Advisor
Wrenchworks Automotive
09.2025 - 11.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments to optimize technician schedules and enhance workflow efficiency.
- Processed repair orders accurately, ensuring all necessary information was captured for smooth operations.
- Educated customers on vehicle maintenance options, promoting long-term care and service loyalty.
Parts Counter Associate
Wilkerson Diesel and Tire
03.2024 - 07.2025
- Assisted customers in identifying and locating specific parts to meet their needs.
- Processed orders accurately and efficiently, ensuring timely fulfillment.
- Maintained organized inventory records to streamline parts retrieval and stock management.
- Collaborated with vendors to ensure timely delivery of ordered parts.
Secretary
Addcock Employment
03.2024 - 07.2024
- Managed office correspondence by organizing and distributing incoming mail to relevant departments.
- Coordinated travel arrangements, including booking flights and accommodations for staff.
- Facilitated communication between departments, ensuring timely and accurate information sharing.
- Assisted in preparing meeting agendas and materials, enhancing meeting productivity.
Automotive Service Writer
Rainbow Dodge
01.2024 - 03.2024
- Coordinated service appointments to optimize workflow and enhance customer satisfaction.
- Prepared accurate repair estimates based on thorough vehicle inspections and customer reports.
- Managed service order processing to ensure timely completion of customer requests.
- Facilitated communication between technicians and customers to clarify service needs.
Product Manager
Legacy Chevrolet
06.2023 - 10.2023
- Conducted market research to identify customer needs and trends impacting product development.
- Facilitated cross-functional collaboration to align product features with business objectives.
- Led user experience testing sessions to gather feedback for product enhancements.
- Developed and maintained product roadmaps to guide project timelines and priorities.
Sales Associate
Laurel Ford Lincoln
01.2023 - 05.2023
- Assisted customers in selecting vehicles that met their needs and preferences.
- Conducted product demonstrations to showcase vehicle features and benefits.
- Provided accurate information about financing options to facilitate purchase decisions.
- Maintained organized inventory records to streamline stock management.
Education
High School Diploma -
Rebul Academy
Learned Ms Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Excellent communication
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Data processing
- Repairs scheduling
- Documentation and reporting
- Records management
- Data entry
- Warranty claims process management
- Cost estimation
- Records maintenance
- Understanding customer needs
- Calm and professional under pressure
- Product sales
- Data management
- Product knowledge
- POS systems expert
Additional Information
Referred bye Dallas Craft
Timeline
Service Advisor
Wrenchworks Automotive
09.2025 - 11.2025
Parts Counter Associate
Wilkerson Diesel and Tire
03.2024 - 07.2025
Secretary
Addcock Employment
03.2024 - 07.2024
Automotive Service Writer
Rainbow Dodge
01.2024 - 03.2024
Product Manager
Legacy Chevrolet
06.2023 - 10.2023
Sales Associate
Laurel Ford Lincoln
01.2023 - 05.2023
High School Diploma -
Rebul Academy