Summary
Overview
Work History
Education
Skills
Timeline
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Sadie Roberts

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Mate/Manager

Trader Joes
09.2021 - Current
  • Attentive to detail and time management
  • Delivered prompt service to prioritize customer needs.
  • Ability to adapt to change and the roll out of new protocols
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Successfully able to handle admin/sales workload while training and coaching new crew.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Sales Manager

Wheaton Sport Center
03.2020 - 03.2021
  • Successfully sell memberships and able to meet quotas
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Resolved problems with customers to maintain relationships and increase return customer base.

Lead Sales Support Representative/Customer Service

Lifetouch National Photography
08.2016 - 03.2020
  • Successfully manage 220+ accounts across the Greater Chicago area
  • Strong attention to detail and time management in a fast paced and high stress environment
  • Learned and mastered a new platform that the company rolled out and successfully trained a team on utilizing the new platform, while continuing to maintain normal workload
  • Proficient with Google platform and Microsoft applications.

Chiropractic Assistant/ Marketing Assistant

Ginsberg Chiropractic
01.2014 - 07.2016
  • Oversaw very busy reception area, including warmly greeting clients and responding to telephone and in-person requests
  • Developed positive relationships with new and existing patients and prospective business relations
  • Appointment scheduling, insurance billing and collections
  • Developed relations with local business through marketing events and inter-facing with perspective clients
  • Heavily involved in Geneva Women in Business for the business.

Education

Integrative Nutrition Health Coach -

Institute for Integrative Nutrition
09.2021

Certified Medical Assistant - undefined

Everest College
North Aurora, IL
12.2013

Skills

  • Customer Relations
  • Policy Implementation
  • Workforce Management
  • Schedule Preparation
  • Team Leadership
  • Staff Training and Development
  • Proficient with Google platform and Microsoft applications

Timeline

Mate/Manager

Trader Joes
09.2021 - Current

Sales Manager

Wheaton Sport Center
03.2020 - 03.2021

Lead Sales Support Representative/Customer Service

Lifetouch National Photography
08.2016 - 03.2020

Chiropractic Assistant/ Marketing Assistant

Ginsberg Chiropractic
01.2014 - 07.2016

Integrative Nutrition Health Coach -

Institute for Integrative Nutrition

Certified Medical Assistant - undefined

Everest College

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Sadie Roberts