Sadie Smith
Fort Worth,TX
Summary
Experienced Warranty Analyst and Administrative Professional adept at enhancing productivity, efficiency, and service quality across various environments. Dependable, ethical, and reliable support specialist with a leadership style that combines advanced organizational, technical, and business acumen. Collaborates effectively with crossfunctional teams to achieve operational and service excellence.
Overview
14
14
years of professional experience
4036
4036
years of post-secondary education
1
1
Certification
Work History
Quality Inspector
Versalift
Haslet, Texas
08.2025 - Current
- Inspected finished products for quality and compliance with specifications.
- Conducted routine audits to ensure adherence to safety standards.
- Collaborated with production teams to address quality concerns promptly.
Shift Manager
Wingstop
Arlington, Texas
03.2025 - 07.2025
- Supervised daily operations of the store.
- Trained and mentored new staff on service protocols.
- Managed inventory levels and ordered supplies as needed.
Shift Manager
Andy's Frozen Custard
11.2024 - 02.2025
Team Leader
Schlotzsky's
Mansfield, TX
04.2024 - 10.2024
Office Manager
Arlington Pavers, Inc
Arlington, TX
01.2012 - 01.2022
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Trained and supervised new staff members.
- Addressed customer complaints and resolved conflicts.
- Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members.
- Delegated tasks to team members according to project requirements and employee strengths.
- Completed bi-weekly payroll for 10-15 employees via Quickbooks.
- Maintained computer and physical filing systems.
- Improved office operations by automating client correspondence, record tracking and data communications.
Warranty Analyst
Kubota Tractor Corporation
Grapevine, TX
06.2019 - 06.2020
- Collaborated with engineering teams on product design changes that could reduce future warranty costs.
- Conducted root cause analysis on complex issues to determine appropriate corrective actions.
- Maintained accurate records of all warranty claims and repairs.
- Provided technical support to customers regarding products, warranties, and service contracts.
- Performed audits of existing warranties to ensure compliance with regulations and standards.
Fleet Coordinator
PepsiCo
Plano, TX
01.2019 - 06.2019
Warranty Analyst
Peterbilt Motors Company
Denton, TX
05.2015 - 04.2018
- Worked directly with vendors to obtain recovery on warranty costs.
- Use of AS/400 and maintained a large volume of supplier matrices via SharePoint.
- Conducted root cause analysis on complex issues to determine appropriate corrective actions.
- Developed and implemented warranty policies to ensure customer satisfaction.
- Maintained accurate records of all warranty claims and repairs.
- Provided technical support to customers regarding products, warranties, and service contracts.
- Collaborated with engineering teams on product design changes that could reduce future warranty costs.
Education
Master of Science - Strategic Leadership
Oklahoma Wesleyan University
Bartlesville, OKBachelor of Arts - Social Science
University of North Texas
Denton, TXSkills
- Leadership
- Decision-making
- Quality assurance
- Verbal and written communication
- Policy administration
- Problem-solving
- Time management
- Warranty management
- Six sigma methodology
- Microsoft office
- Product expertise
- Claim processing
- Attention to detail
- Inventory control
- Office management
Certification
Licensed Insurance Claims Adjuster, Texas Department of Insurance, All Lines - General
References
References available upon request
Volunteer Experience
Tutor Volunteer, UNT College of Arts and Sciences
Awards
- Honors College Scholar Award
- Women in Trucking Scholarship
Timeline
Quality Inspector
Versalift
08.2025 - Current
Shift Manager
Wingstop
03.2025 - 07.2025
Shift Manager
Andy's Frozen Custard
11.2024 - 02.2025
Team Leader
Schlotzsky's
04.2024 - 10.2024
Warranty Analyst
Kubota Tractor Corporation
06.2019 - 06.2020
Fleet Coordinator
PepsiCo
01.2019 - 06.2019
Warranty Analyst
Peterbilt Motors Company
05.2015 - 04.2018
Office Manager
Arlington Pavers, Inc
01.2012 - 01.2022
Master of Science - Strategic Leadership
Oklahoma Wesleyan University
Bachelor of Arts - Social Science
University of North Texas