Sadik A. Said
Columbus,OH
Summary
Dynamic leader with a proven track record at Securitas Security Services USA, adept in Microsoft Word and Excel, and exceptional in team leadership. Excelled in enhancing customer engagement and operational efficiency, showcasing adaptability and problem management. Demonstrates reliability and proficiency in time management, ensuring top-notch service and team coordination.
Overview
13
13
years of professional experience
Work History
Supervisor
Securitas Security Services USA
Hilliard, OH
03.2024 - Current
- Create and manage daily rotation schedules for three campuses.
- Assist operations teams by handling alarms and ticketing issues.
- Conduct guard mount meetings to assign posts and provide daily instructions to staff.
- Perform hourly check-ins with officers to ensure safety and provide support.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Post finalized rotation schedules and ensure all posts on shifts are covered.
Ramp Agent
ALLIANCE GROUND INTERNATIONAL, Building 21, JFK AIRPORT
Columbus, OH
07.2023 - 12.2023
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Operated a variety of motorized vehicles, such as tugs and belt loaders. safely and efficiently around airport premises.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Assisted passengers in finding their lost luggage at baggage claim areas.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Connected electrical power units and service hoses to aircraft.
- Maintained on-time connections by guiding aircraft to and from gate positions.
Car Technician
Valvoline
Columbus OH
08.2021 - 01.2023
- Over 270 hours of training.
- Guide vehicles in the right bays.
- Inspected Customers Vehicles before starting the services.
- Toping (Adding) any fluid on the vehicles, except Brakes fluids.
- Services that i have performed which is Oil Change, Tire Rotation, Transmission Service and Radiator Service.
Retail Sales Associate
T-Mobile
Columbus OH
11.2020 - 07.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Help customers with setting up a new plan or adding a new lines to the plans.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Rep
10.2016 - 01.2017
- Answered customers questions regarding the company and service
- Made account based on customer's request
- Walk customers through options with service
- Offered customers different packages
Customer Service Rep
ContactUs
05.2016 - 10.2016
- Offered students packages throughout their semester based on seasons and holidays
- Helped students set up online backup program to help save all important school work
- Accompanied supervisors when they needed assistance with supervisor follow ups with customer
- Adjusting orders as far as changes with prices and items
- Assisted new agents when given a difficult situation with customer
Customer Service Rep
Teleperformance, Adidas
01.2015 - 02.2016
- Answered questions regarding customer's orders
- Made orders for customer based on their requests
- Assisted other agents on how to deal with difficult situations regarding customers
- Helped supervisors with any work
Customer Service Rep
Teleperformance
06.2013 - 12.2013
- Assisted customers through phone calls
- Helped Customers set up new services such as phone, internet, and cable
Chipotle
08.2012 - 09.2012
- Prepared meals based on customer's request
- Cleaned and sanitized all areas and materials in which customers came in contact
- Recorded customer’s orders to their preference
- Greeted the customers
Cashier
Popeyes
06.2011 - 07.2011
- Placed orders in a quick and timely manner
- Greeted customers to make sure that they felt comfortable and welcome
- Cleaned front room in order to keep everything neat and sanitary
Education
Captial High School
Columbus, OH2012
Skills
- Skilled in Microsoft Word and Excel
- Effective Customer Engagement Techniques
- Proficient Time Management
- Effective Networking
- Reliability in Upholding Confidential Standards
- Supervisor-Level Problem Management
- Adaptability in Learning
- Team Leadership
Languages
English
Professional
Arabic
Limited
Somali
Professional
Timeline
Supervisor
Securitas Security Services USA
03.2024 - Current
Ramp Agent
ALLIANCE GROUND INTERNATIONAL, Building 21, JFK AIRPORT
07.2023 - 12.2023
Car Technician
Valvoline
08.2021 - 01.2023
Retail Sales Associate
T-Mobile
11.2020 - 07.2021
Customer Service Rep
10.2016 - 01.2017
Customer Service Rep
ContactUs
05.2016 - 10.2016
Customer Service Rep
Teleperformance, Adidas
01.2015 - 02.2016
Customer Service Rep
Teleperformance
06.2013 - 12.2013
Chipotle
08.2012 - 09.2012
Cashier
Popeyes
06.2011 - 07.2011
Captial High School
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