Sadira Kowlesar
Palm Bay,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I've worked in customer service, food service and manufacturing work, committed to enhancing my abilities in all areas.
Overview
11
11
years of professional experience
Work History
Solderer
United Space Coast Crafter's Co-op
Melbourne, FL
07.2023 - 05.2024
- Cleaned work areas to maintain a safe working environment.
- Placed components onto printed circuit boards according to blueprints or diagrams.
- Performed rework operations on defective parts and assemblies.
- Inspected completed assemblies for proper fitment of components before shipment.
- Worked on specific cables made for space under a microscope.
- Adjusted flux and solder temperatures as necessary for specific soldering jobs.
- Verified accuracy of production documentation related to soldering activities.
- Developed new methods of assembly that improved efficiency while maintaining product quality.
Guest Service Associate
RaceTrac
West Melbourne , FL
07.2022 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction
- Working overnights deep cleaning machines and maintaining stores appearance
Shift Lead
Einstein Brothers Bagels
Melbourne
01.2022 - 11.2022
- Help manage the Einstein on the FIT campus during school days/hours -Universal on the line, espresso bar, cashier, baking and management
- Assisted with opening and closing the store and counting/managing the drawer at the end of the day
- Fast paced worker but accurately makes sure job is done well
CSR- Customer Service Representative
Percepta
05.2021 - 08.2021
- Worked as a Ford representative assisting customers with their vehicles -Troubleshooting Bluetooth or connection devices within the vehicle -Answered any questions pertaining to vehicle
CSR - Customer Service Representative
Source point Mortgage
01.2021 - 03.2021
- Inbound calls - Helped with submitting payments and processing upcoming ones - Assisted with information regarding mortgage and escrow
Operator
Collins Aerospace
Melbourne, FL
02.2018 - 01.2021
- Operated soldering iron stations to solder connectors to cable assemblies.
- Reworked, repaired, and adjusted cable assemblies and harnesses to meet safety standards.
- Assembled and welded metal parts to create electronic circuit boards.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
Customer Service Representative
Christian Care Ministry
09.2017 - 02.2018
- Speaking with applicants on the phone assisting and troubleshooting the online application -Addressed program related inquiries in a timely and accurate fashion -Only took inbound calls ranging from 25-50 calls daily
Customer Service Representative
Radial Inc
08.2016 - 09.2017
- Working for Estee Lauder Companies further assisting customers with technical support on our online websites, placing orders for customers, and answer questions
- Speaking to various amounts of people each hour making sure they are satisfied with our service on all 13 of our brands - Reshipping out packages for customers who did not receive them and making sure they received any promotions on our website - Answering questions and assisting with training and helping new employees -Took inbound calls only ranging from 50-150 calls, 50 on a regular basis and 150 during peak season
Night shift leader
Tropical Smoothie Café
03.2016 - 10.2016
- Started off as a line worker on the smoothie section and within one week promoted to night shift leader - Managed all three lines (smoothie, food, cash/front) every night and closed the store
- Counted the cash and drawer down every night and made deposits - Dedicated my time to learning each task, which was very helpful when people would not show up or walk out.
Cook/Cashier
Einstein Brothers Bagels
08.2015 - 08.2016
- Worked at Einstein for more than a year working early morning shifts learning to bake bagels, prep fruit and prepare for catering events - Managed and delivered the catering of our popular foods and assisted with coordinating events to promote our company - Started off as a line worker, then learning cash/front, morning prep, baking the bagels, and learning to manage the store from opening at 5am to close at 4pm.
Cook
FIT Panther Dining Hall
10.2013 - 06.2014
- Worked in PDH serving buffet style food -Made coal oven pizzas and assisted students with getting their meals -Worked in the Panther Store on weekends and assisted.
Education
High school diploma -
Bayside High School
Palm Bay, FL05.2014
Skills
- Performing basic computer operations, navigating a Windows OS, and troubleshooting common
- Computer problems
- Providing quality leadership
- Delegating and prioritizing tasks to achieve goals in the workplace
- Being able to communicate in any environment
- Great at solving problems during a time crunch
- Able to work accurately and well with others and take on any task to learn
- Fast learner and highly motivated
- Hands on learner
- Experience with MS Word, Excel, PowerPoint, etc
- POS Transactions
- Guest Satisfaction
- Soldering techniques
Timeline
Solderer
United Space Coast Crafter's Co-op
07.2023 - 05.2024
Guest Service Associate
RaceTrac
07.2022 - 07.2023
Shift Lead
Einstein Brothers Bagels
01.2022 - 11.2022
CSR- Customer Service Representative
Percepta
05.2021 - 08.2021
CSR - Customer Service Representative
Source point Mortgage
01.2021 - 03.2021
Operator
Collins Aerospace
02.2018 - 01.2021
Customer Service Representative
Christian Care Ministry
09.2017 - 02.2018
Customer Service Representative
Radial Inc
08.2016 - 09.2017
Night shift leader
Tropical Smoothie Café
03.2016 - 10.2016
Cook/Cashier
Einstein Brothers Bagels
08.2015 - 08.2016
Cook
FIT Panther Dining Hall
10.2013 - 06.2014
High school diploma -
Bayside High School
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