Sadiya Hillman
Athens,GA
Summary
Driven by a passion for delivering exceptional customer service, I honed my ability to work well with others and manage details at Conduent. My experience across retail positions, including Sam's Club, showcases my adaptability in fast-paced environments and sensitivity to customer needs, resulting in tailored solutions that enhance satisfaction and engagement.
Overview
7
7
years of professional experience
Work History
Customer Experience Agent
Conduent
08.2024 - Current
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Merchandiser
Sam's Club
11.2022 - 08.2023
- Responsible for maintaining racks and tables to attract customers
- Handled customer concerns regarding pricing, sales or discounts
- Set out freight to keep tables stocked and ready for customer interaction
- Cleaned and tidied up area to maintain safety and visual appeal
Apparel Associate
Walmart
01.2018 - 12.2020
- Organized racks and shelves to maintain store visual appeal and engage customers
- Provided positive first impressions to welcome all customers
- Helped customers locate products and find in stock items at different store sites
- Answered customer questions or concerns regarding clothes, shoes, etc
Education
Healthcare Administration - Business
Western Governors University
Salt Lake City, UTDiploma -
Walnut Grove High School
05.2019
Skills
- Attention to small detail
- Ability to work well with others
- Sensitivity to varying customer expectations
- Excellent customer service
- Comfortable in fast paced environments
Timeline
Customer Experience Agent
Conduent
08.2024 - Current
Merchandiser
Sam's Club
11.2022 - 08.2023
Apparel Associate
Walmart
01.2018 - 12.2020
Diploma -
Walnut Grove High School
Healthcare Administration - Business
Western Governors University
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