Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micah Moore

Creedmoor,North Carolina

Summary

Mechanical engineering student with strong analytical and technical skills, complemented by 3 years of customer service experience. Able to communicate, manage fast-paced environments, and solve problems under pressure. Experience in basic programming and CAD software. Seeking to apply my engineering knowledge and customer service skills to an internship or entry-level role in systems and manufacturing.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walgreens
05.2025 - Current
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assist with maintaining inventory levels.
  • Assisting customers with returns and exchanges.

Customer Service Cashier

Harris Teeter
06.2022 - 07.2024
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Education

Bachelor of Science - Mechanical Engineering

University of North Carolina At Charlotte
Charlotte, NC
12-2027

Skills

  • Customer service

  • Customer support

  • Problem solving

  • Team collaboration

  • Technical communication

  • Project management

  • Adaptability

  • Time management

  • Attention to small detail

Timeline

Customer Service Associate

Walgreens
05.2025 - Current

Customer Service Cashier

Harris Teeter
06.2022 - 07.2024

Bachelor of Science - Mechanical Engineering

University of North Carolina At Charlotte

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