SADIYA VHORA
Comfort Inn & Suites
Oak Forest,IL
10
years of professional experience
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Work History
Guest Service Representative
2 Years 3 Months- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new team members on standard operating procedures and guest service excellence.
- Implemented feedback mechanisms to enhance guest satisfaction and improve service quality.
Investment Representative
2 Years 7 Months- Strengthened client relationships through timely updates on investment performance.
- Collaborated with team members to share and implement industry best practices.
- Analyzed market trends to identify potential areas of growth and opportunity.
- Reviewed clients' accounts and plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate need for plan reassessment.
- Reviewed client accounts regularly for accuracy and completeness of data.
- Utilized customer relationship management software systems to track client information.
- Reviewed clients' accounts and plans for necessary updates.
Customer Service Representative / Customer Service Cashier
2 Years 4 Months- Resolved customer complaints and inquiries efficiently, enhancing overall satisfaction.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Managed telephone inquiries and complaints in accordance with standard operating procedures to ensure consistent service.
- Engaged with customers using effective communication and problem-solving skills to address their needs.
Store Supervisor
3 Years 1 Month- Engaged with customers to build relationships and brand loyalty, using company tools.
- Executed store opening and closing procedures to facilitate daily operations.
- Developed and maintained effective relationships with customers, staff and management.
- Adjusted store staffing based on demands of business.
Education
Certification in Derivatives Fundamentals and Options License
Certification in Conduct and Practices Handbook Course
Certification in Canadian Securities Course
Diploma - Financial Planning And Wealth Mgt
Skills
Customer Needs Assessment
Customer Service Excellence
Guest Experience Enhancement
Service Quality Improvement
Upselling Techniques
Client relationship management
Account Management
Strategic planning
Relationship Building
Goal oriented
Timeline
Guest Service Representative
Comfort Inn & Suites
05.2024 - CurrentRead More
Investment Representative
TD Bank
10.2021 - 05.2024Read More
Customer Service Representative / Customer Service Cashier
CANADIAN TIRE
02.2020 - 06.2022Read More
Store Supervisor
FRESHLY SQUEEZED
01.2017 - 02.2020Read More
Canadian Securities Institute
Certification in Canadian Securities Course
Read More
Canadian Securities Institute
Certification in Conduct and Practices Handbook Course
Read More
Canadian Securities Institute
Certification in Derivatives Fundamentals and Options License
Read More
Lambton College
Diploma from Financial Planning And Wealth Mgt
Read More