Juliana LAINEZ
Manvel,TX
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Club Quarters Hotel
Houston, TX
01.2023 - Current
- Achieved presentation targets by keeping lobby presentable and maintaining personal appearance.
- Built customer loyalty with swift and personable attention to special requests.
- Handled guest check-ins and reservations, verifying details and processing account charges.
- Used persuasive selling techniques to sell rooms and to promote other hotel services.
- Communicated with management to resolve escalated concerns with service or account
Hostess
Bombshells Restaurant And Bar
Pearland, TX
01.2019 - 07.2022
- Maintained seating charts to optimize station rotations.
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
- Communicated with management and service staff to address customer needs.
- Coordinated waitstaff to balance workload between restaurant sections.
- Provided superior customer service by promptly greeting and welcoming guests.
- Collaborated with FOH and BOH teams to support efficient operations, quality foodservice and guest
Guest Service Associate
Target
Pearland, TX
01.2018 - 11.2022
- Used POS system to scan items or identify and enter produce codes, UPC numbers, or weights.
- Drove customer loyalty by explaining benefits and processing enrollments for store rewards program.
- Safeguarded register balance by providing correct change for cash transactions.
- Informed customers of promotions and special offers to increase sales.
- Fixed checkout merchandise displays with continuous resets during down periods.
- Enhanced shopping experiences, directing or escorting to product locations on sales
Party Host
Chuck E Cheese
Pearland, TX
01.2017 - 01.2018
- Maintained clean, safe and presentable party rooms with diligent attention to spills, trash and used dishes.
- Handled every aspect of guests' special events, including coordinating food, drinks and entertainment.
- Followed strict security protocols for minor children to avoid accidents, falls and
injuries. - Processed payments and maintained detailed attendance and sales
Education
Associate of Arts - Business Management
Houston Community College
07.2023
High School Diploma -
Shadow Creek High School
05.2019
Skills
- Customer Service
- Customer Needs Assessment
- Concierge Support
- Guest Relations
- Payment Processing
- Upselling
- Product Sales
- Reservation Coordination
- Creative Problem-Solving
- Reporting and Correspondence
- Organized Mindset
- Relationship Building
- Team Collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Guest Service Representative
Club Quarters Hotel
01.2023 - Current
Hostess
Bombshells Restaurant And Bar
01.2019 - 07.2022
Guest Service Associate
Target
01.2018 - 11.2022
Party Host
Chuck E Cheese
01.2017 - 01.2018
Associate of Arts - Business Management
Houston Community College
High School Diploma -
Shadow Creek High School
Similar Profiles
Flora HasandjekajFlora Hasandjekaj
Housekeeper, Supervisor, Houseman at Moxy HotelHousekeeper, Supervisor, Houseman at Moxy Hotel
Jorge E HernandezJorge E Hernandez
Front Desk Supervisor at The Beacon Hotel & Corporate QuartersFront Desk Supervisor at The Beacon Hotel & Corporate Quarters
Janice BrownJanice Brown
Front Desk Agent at Beacon Hotel & Corporate QuartersFront Desk Agent at Beacon Hotel & Corporate Quarters