Saed Sultan
Nashville,TN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
NTT Data
Nashville
06.2023 - Current
- Provided remote desktop support, handling tickets, and troubleshooting technical issues using remote tools
- Restarting Citrix, receiver server accounts, rebuilt browser settings for End-Users such as clearing cache & data
- Password resets, unlocking accounts using Active Directory, rebuilt users' windows profile
- Machine learning to improve data integrity process large quantities of complex data faster and AI to reduce human error.
- Managed approximately 60 incoming calls, emails and faxes per day from customers.
Marketing Specialist
Kariya Hygienics, Online
Nashville
01.2020 - 01.2022
- Created e-commerce brand that sold Dental Hygiene products in 2020
- Serviced other small local businesses by providing online presence via Facebook Business Ads, Google Ads, and TikTok Ads
- Generated average of 4x+ ROAS for online e-commerce businesses and drove high traffic to local businesses.
Technical Support Consultant
Titan Vision
Nashville
04.2018 - 08.2019
- Assist customers with variety of technical support needs for total home setup within complex network of connected devices while providing education and device optimization suggestions for mobile devices, tablets, computers, laptops, Smart TV's, etc
- Utilized company's core modules to tailor client's specifications and needs; provided builds for QA and clients for testing and worked on feedback from both parties.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Sales Development Rep
Sky, Inc., Nashville, Tennessee
Nashville
03.2016 - 08.2018
- Oversaw maintenance and updating of customers' services
- Maintained high level of product/technical knowledge that were providing to consumers with training by AT&T/DIRECT-TV Liaison
- Performed door-to-door sales with potential customers that were in specified areas surrounding Nashville area, who didn't, wanted, or in need of services.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Support Rep
Asurion
Nashville
08.2017 - 05.2018
- Worked with small team of mobile developers on maintaining and improving current status of sales
- Provide premier customer service through relationship and rapport building and swift identification and resolution of tech issues all while demonstrating empathy and assurance for customer throughout call.
- Managed escalated calls with professionalism, ultimately resolving complex issues to get satisfaction of both client and company.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
Education
BBA - Business Information Systems -
Tennessee State University
Nashville, TN05.2021
Skills
- Critical Thinking
- Business Intelligence
- Client Relations
- Microsoft Excel
- Network Security
- Python
- SQL
- Time Management
- Tableau
- Problem Solving
- Project Management
- Attention to Detail
- Oral Communication
- Customer Service
- Machine Learning
Projects
Data Science Project: Financial Market Analysis Using Machine Learning
• Capstone Project: Enterprise Data Lake Relevant coursework: Trends in Enterprise Information Systems, Principles of Finance, Data mining and Forecast Management, Resource Planning and Allocation Management, Simulation for Managerial Decision Making
Timeline
IT Support Specialist
NTT Data
06.2023 - Current
Marketing Specialist
Kariya Hygienics, Online
01.2020 - 01.2022
Technical Support Consultant
Titan Vision
04.2018 - 08.2019
Customer Support Rep
Asurion
08.2017 - 05.2018
Sales Development Rep
Sky, Inc., Nashville, Tennessee
03.2016 - 08.2018
BBA - Business Information Systems -
Tennessee State University