SAEED CHAUDHRY

A comprehensive academic health center physician practice plan serving as the clinical arm of The University of Texas Medical School at Houston. Dedicated to advancing education, innovation, research, and excellence in patient care, the organization partners strategically with Memorial Hermann Hospital and the Harris County Hospital District to deliver high-quality, accessible healthcare to the community. Providing patient-centered care from a network of 2,000+ physicians spanning 80 specialties and subspecialties across 130+ ambulatory locations.

Vice President of Operations | February 2020 – Present
Patient Access, Business Office & Operational Readiness
• Standardized operations and workflows across multi-specialty and primary care practices to improve efficiency, quality, and patient experience.
• Collaborated closely with Chairs, physicians, and departmental directors across primary and specialty care to align clinical and operational objectives.
• Centralized key business functions to enhance access to subject matter experts and establish a culture of continuous learning and training.
• Led teams supporting the clinical front business office, including check-in/out, no-show management, CERM, and work queue optimization.
• Directed strategic growth initiatives to strengthen and expand core business operations.
• Optimized provider templates to maximize patient access, schedule utilization, and operational capacity.
• Developed and led a high-performing operational support team focused on Epic EHR optimization, adoption, and process improvement.
• Served as operational liaison to IT, ensuring implementation and maintenance of systems that support business, financial, and operational objectives.
• Oversaw a patient call center with 185+ staff, leading the integration of AI chatbots and Voice AI into Epic to enhance response times and patient engagement.
• Provided operational leadership for Epic’s Hello World SMS platform, enabling real-time patient communication.
• Contributed to the Vice Chancellor’s One UTHealth Strategic Framework Initiative, advancing coordination and efficiency across UTHealth institutions.

Real Estate & Acquisition Management
• Designed and implemented the organization’s construction and practice acquisition framework from inception.
• Directed buildouts of 50+ new clinics (500,000 sq. ft.) and remodels of 30+ clinics (300,000 sq. ft.), ensuring on-time, on-budget completion aligned with operational goals.
• Managed the acquisition and integration of over 30 practice plans, facilitating seamless onboarding and alignment with institutional standards.

• Expanded scope of responsibility to include Patient Access and Clinical Business Office operations, ensuring efficiency and alignment with organizational goals.
• Assumed leadership of the Patient Call Center, directing initiatives to enhance patient satisfaction, service quality, and operational performance.
• Continued oversight of previous duties while integrating new business functions under unified leadership.

Director of Operations | July 2012 – July 2013
• Directed and accelerated the design, construction, and opening of multiple standalone and POB-based clinics, supporting organizational expansion across the Greater Houston area.
• Partnered with Memorial Hermann to design and launch multiple on-site clinical facilities improving patient access and system integration.
• Led the acquisition and operational transition of multiple practices of varying sizes, ensuring seamless integration into UTHealth’s network.

• Managed multiple clinic sites across the city during rapid expansion, providing direct and indirect operational oversight.
• Oversaw P&L management, HR functions, and site performance metrics to ensure operational alignment with institutional goals.
• Implemented standardized procedures and best practices to enhance service delivery, efficiency, and financial performance.

• Collaborated with the Revenue Cycle Committee to improve cash flow, increase upfront collections, and strengthen billing accuracy.
• Expanded data sharing with key partners to enhance financial transparency and decision-making.
• Served as a member of the Strategic Planning & Business Development Committee, identifying growth opportunities for both UT Physicians and Memorial Hermann Hospital.
• Designed a surgical billing capture process that recovered over $1 million in previously unbilled revenue.
• Partnered with the Dean and department Chairs to develop physician productivity dashboards and implement targeted improvement strategies.

• Conducted comprehensive financial analysis, forecasting, and proforma development to support executive decision-making and strategic planning.
• Delivered monthly operational and financial metric updates to senior leadership.
• Collaborated with UT and external legal counsel on contracts and compliance-related matters.
• Partnered with physicians to define and execute strategic growth plans aligned with institutional objectives.

• Worked with the VA Director on administrative and compliance initiatives.
• Conducted a coding and billing compliance project improving audit readiness.
• Attended leadership meetings to gain operational insight across departments.

• Managed all accounting functions, audits, budgets, and financial reporting.
• Oversaw relocation project to a larger facility and new call center.

• Analyzed managed care contracts and assisted physicians in renegotiations and practice optimization.

• Oversaw billing and operational processes for an eight-clinic healthcare organization.