Saeed Khan
Blacklick,OH
Summary
Seasoned sales associate with 18 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Results-oriented Assistant Store Manager offering 3 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.
Overview
20
20
years of professional experience
Work History
General Manager
Advance Auto Parts
Columbus Oh
12.2021 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Manager
Dollar General
Columbus, OH
01.2019 - 07.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Estimator
Direct Collistion
Columbus, OH
03.2018 - 03.2019
- Analyzed buildings to prepare estimates for [Type] work.
- Analyzed designs and performed accurate cost analysis.
- Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
- Prepared material orders to complete projects on time and within budget.
New Car Sales Consultant
Germain Toyota Of Columbus
08.2016 - 02.2018
- Greeted customers in a timely fashion while quickly determining their needs.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Responded to customer enquiries via telephone and email.
Sales, Customer Service
Sunoco
07.2014 - 06.2016
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Contributed to team success by exceeding team sales goals by 10%.
- Wrote sales slips and sales contracts.
Manager
Dairy Mart Convenience Store
05.2008 - 04.2014
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recorded inventory sales into organization's weekly income report.
Lot Attendant
Mathews Ford Lincoln Mercury
03.2005 - 04.2007
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Associate of Business Administration - Business Administration And Management
Central Ohio Technical College
Newark, OHSkills
- Goals and Performance
- Product and Service Sales
- Business Development and Planning
- Staff Supervision
- Inventory Control
- Sales
Timeline
General Manager
Advance Auto Parts
12.2021 - Current
Manager
Dollar General
01.2019 - 07.2021
Estimator
Direct Collistion
03.2018 - 03.2019
New Car Sales Consultant
Germain Toyota Of Columbus
08.2016 - 02.2018
Sales, Customer Service
Sunoco
07.2014 - 06.2016
Manager
Dairy Mart Convenience Store
05.2008 - 04.2014
Lot Attendant
Mathews Ford Lincoln Mercury
03.2005 - 04.2007
Associate of Business Administration - Business Administration And Management
Central Ohio Technical College