SAEJAH PEAK
Missoula,MT
Summary
Educated and compassionate advocate dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse populations.
Overview
6
6
years of professional experience
Work History
Housing Case Manager// Support Specialist
YWCA OF MISSOULA
06.2023 - Current
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges within a communal living environment.
- Assisted residents in accessing housing, financial assistance and other community resources while maintaining detailed records of patient progress through documentation of services and case notes.
Family Housing Center Advocate
YWCA Of Missoula
03.2022 - 07.2023
- Responsibilities include assisting resident entry and exit from shelter, daily support through the care and consideration to build positive community relationships, and advocacy for participants health and well being.
- Coordinated care and services with resident's support specialist as needs arouse after business hours. Facilitate with crisis de-escalation and conflict resolution as needed.
UM Dining Student Manager// Catering Server
UM Dining
03.2021 - 02.2022
- Maintain day to day operations, ensuring staff are on task and sent home in a timely manner.
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
Togo Specialist
Olive Garden
05.2018 - 07.2020
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
Bachelors of Sociology -
University of Montana
Missoula, MTBillings Senior High School
Billings, MT01.2019
Skills
- Critical Thinking
- Crisis Resolution
- Community Resource Referral
- Worker Supervision
- Client Needs Assessment
- Progress Monitoring
- Originality and Creativity
- Relationship Building
- Social History Intake Procedures
References
Melissa Richards, YWCA Program Director- (406) 543-6691 Khadija Davis, Diversity, Equity and Inclusion Manager- (406) 543-6691, Dani Shultz, UM Campus Dining- (314) 623-3497, Jesse Mayer, UM Campus Dining- UM Alumni, (314) 570-1743
Timeline
Housing Case Manager// Support Specialist
YWCA OF MISSOULA
06.2023 - Current
Family Housing Center Advocate
YWCA Of Missoula
03.2022 - 07.2023
UM Dining Student Manager// Catering Server
UM Dining
03.2021 - 02.2022
Togo Specialist
Olive Garden
05.2018 - 07.2020
Bachelors of Sociology -
University of Montana
Billings Senior High School
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